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2.3

I recently purchased and installed a slider door that has a pet door in it, and I am very displeased with the pet door. The pet door flap does not withstand wind, rain, or snow.

The slightest breeze pushes the flap open and lets in all the air. I have a brand new floor, that when it rains, the water comes in through the flap, and I am afraid that it is going to ruin my new floor. The magnet on the flap does not connect to the bottom of the entrance way, and is not strong enough to stay closed (look at the picture and you can see there is a gap between the flap and the bottom of the entrance). The slightest breeze pushes the door open.

I have had 3 mice in my house since we installed the door. For the past 20 years that I have lived in this house, I have had a cheap pet door, and I have never had a problem with wind blowing the door open, rain coming in, or mice helping themselves in.

I spent a lot of money on this door and I am very unsatisfied. How do we solve this problem?

Reason of review: Damaged or defective.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

Location: Denver, Colorado

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Brandee K

OMG I bought this stupid door in Dec and have been fighting with them ever since to fix this awful pet flap!! I am fuming mad. Anyone get anywhere with them?!

Guest

Has anyone gotten an answer for fix on the doggie doors. The 2 tracks on mine keep falling out causing the door to slide down and close. I canโ€™t have this happen when the temperature outside is 115

Damariz Stj

Same I installed a door a year ago and have been told after purchasing it that they have a problem with their doggie doors. Have you found a solution?

Guest

I AGREE!! I am extremely disappointed with the quality of this door and especially the pet door.

What there is a magnetic strip?? Really?? Where is it and where does it attach?? Wind blows it open, the vinyl was NOT cut straight and it doesn't lay flat.

The glass door is a piece of junk too.

I spent alot of $$$ and I'm going to try and figure out how to rig this for it works better. Terrible false advertising.

Damariz Stj
reply icon Replying to comment of Guest-1533272

Did you get or find a fix for the dog door. I have the same issue. Dog door just lets in and out the weather, pests, and ac!

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