I allowed my architect to select Jeld-Wen windows for my new house, I think mainly because she liked the exterior finish of the window frames. I made a BIG mistake in not picking out the windows myself. My old house had Andersen windows, and they were great. They...Read more
December 2016, I placed an order for all new house windows and an exterior door. My order totaled to 9 casement windows, a stationary garage window, a bay window, and a French door. I spared no cost because I was going to get what I wanted so there would be no regret....Read more
Jeld Wen - Don't Respond!
I have had 2 referrals for people to install their product in the Plano, TX area and cannot get anyone to respond! First I make appointment with BMC and Cole Baker, and stands me up for appointment twice. I called the main office and received another lead and the same...Read more
Jeld Wen - Bad customer service
I bought several doors and the door sweeps broke off. I filled out 3 requests for service on the proper forms and never got a reply.
Jeld Wen doors and service SUCK!
We had a fire and our contractor put in all jeld Wen doors. They are sooooo bad we have to replace all of them. And when asked Jeld Wen for help, not only could they not fix their doors but they their customer service people are shady and deceitful. DO NOT BUY JELD WEN DOORS- They don't stand behind their product.
Jeld Wen - Horrible Service!!!!!!!!!!!!!
It took 2 months of constant calling to even get a service rep. To show up at my house. Worst company I've ever dealt with!!!!!!!
Jeld Wen Window Review
Upper knob to open and close internal blinds won't reset with magnet
1st time I was bounced through 3 reps and sent to a "Claims Rep" put on hold for 20 minutes without any answer. I hung up and the call center answered I told her all I need was 4 foam insulation squares (2"x1" for top and bottom of patio french doors. I needed 4...Read more
Ordered 20 doors through HomeDepot. I ordered PAINTED doors (which cost additional $130 per door), because sales guy said that it would be painted with very smooth (glass like) finish, not a roller or brush style. Doors arrived, now 1) Jambs are painted as advertised....Read more
windows have mold behind factory installed vinyl visable inside home called they told me to pry off vinyl and clean I then asked for cleaning inst for this model window and stated that this would void warranty asked for this in writing before I cut out silicone and...Read more
Jeld Wen - Do Not Buy a Jeld-Wen door
I bought a door with an oval panel and side lights from a big box store less than 2 years ago. During the 1st year I became aware that the panel began separating. I contacted Lowe's and Jeldwen. I was advised by Jeldwen that the door was accumulating heat from the full...Read more
I didn't like
- Dishonesty of technician
- Quality of door
- Failure to fix their mistake in a timely fashion
TURN AND RUN FROM JELD-WEN WINDOWS & DOORS! This company is completely disorganized and doesn't back up their products. I just had a customer service rep tell me that I was irresponsible in allowing a guest at my home to walk through a door with a jeld-wen threshold...Read more
I didn't like
- Added delays
- Non existent customer service
- Quality of window
You try and get a Jeld Wen customer service representative to come and visit site in the UK - we're having a problem with the doors not closing and locking properly and our builders have absolved themselves of blame and Jeld Wen don't want to know! It's a new build and...Read more
Purchased and installed an Jeld Wen bay window in my house and it is wicking the rain water in though an unsealed edge of the lousy mdf or whatever they call the product they are using, they are using a product they know of that sucks in water and swells, window is a...Read more
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