filters
state:
Show
city:
Show
category:
Show
product:
Show
I allowed my architect to select Jeld-Wen windows for my new house, I think mainly because she liked the exterior finish of the window frames. I made a BIG mistake in not picking out the windows myself. My old house had Andersen windows, and they were great. They...
Read more
#1102773
Reply to reviews
December 2016, I placed an order for all new house windows and an exterior door. My order totaled to 9 casement windows, a stationary garage window, a bay window, and a French door. I spared no cost because I was going to get what I wanted so there would be no regret....
Read more
#1096183
Reply to reviews

Resolved

I have had 2 referrals for people to install their product in the Plano, TX area and cannot get anyone to respond! First I make appointment with BMC and Cole Baker, and stands me up for appointment twice. I called the main office and received another lead and the same...
Read more
1.0
I didn't like
  • Lack of care or concern for customer new business
  • Lack of problem resolution
  • Lack of communication
#1089595
Reply to reviews

Jeld Wen - Bad customer service

Jeld Wen
#1103444
I bought several doors and the door sweeps broke off. I filled out 3 requests for service on the proper forms and never got a reply.
Comment
Show

Jeld Wen doors and service SUCK!

Jeld Wen
#1101365
We had a fire and our contractor put in all jeld Wen doors. They are sooooo bad we have to replace all of them. And when asked Jeld Wen for help, not only could they not fix their doors but they their customer service people are shady and deceitful. DO NOT BUY JELD WEN DOORS- They don't stand behind their product.
Comment
Show

Jeld Wen - Horrible Service!!!!!!!!!!!!!

Jeld Wen
#1099896
1.0
Details
It took 2 months of constant calling to even get a service rep. To show up at my house. Worst company I've ever dealt with!!!!!!!
Comment
Show
Customer service

Jeld Wen Window Review

Jeld Wen
#1025530
Upper knob to open and close internal blinds won't reset with magnet
Comment
Show
1st time I was bounced through 3 reps and sent to a "Claims Rep" put on hold for 20 minutes without any answer. I hung up and the call center answered I told her all I need was 4 foam insulation squares (2"x1" for top and bottom of patio french doors. I needed 4...
Read more
1.6
#1083553
Reply to reviews
Jeld Wen - NEVER buy interior doors from JELD-WEN
Jeld Wen - NEVER buy interior doors from JELD-WEN
Ordered 20 doors through HomeDepot. I ordered PAINTED doors (which cost additional $130 per door), because sales guy said that it would be painted with very smooth (glass like) finish, not a roller or brush style. Doors arrived, now 1) Jambs are painted as advertised....
Read more
#1081175
Reply to reviews
windows have mold behind factory installed vinyl visable inside home called they told me to pry off vinyl and clean I then asked for cleaning inst for this model window and stated that this would void warranty asked for this in writing before I cut out silicone and...
Read more
I didn't like
  • Service of warranty department
  • Non existent customer service
#1076594
Reply to reviews
Jeld Wen - Do Not Buy a Jeld-Wen door
I bought a door with an oval panel and side lights from a big box store less than 2 years ago. During the 1st year I became aware that the panel began separating. I contacted Lowe's and Jeldwen. I was advised by Jeldwen that the door was accumulating heat from the full...
Read more
1.0
Ringtown, Pennsylvania
I didn't like
  • Dishonesty of technician
  • Quality of door
  • Failure to fix their mistake in a timely fashion
#1074592
Reply to reviews
TURN AND RUN FROM JELD-WEN WINDOWS & DOORS! This company is completely disorganized and doesn't back up their products. I just had a customer service rep tell me that I was irresponsible in allowing a guest at my home to walk through a door with a jeld-wen threshold...
Read more
1.0
Hawkins, Wisconsin
I didn't like
  • Added delays
  • Non existent customer service
  • Quality of window
#1070672
Reply to reviews
You try and get a Jeld Wen customer service representative to come and visit site in the UK - we're having a problem with the doors not closing and locking properly and our builders have absolved themselves of blame and Jeld Wen don't want to know! It's a new build and...
Read more
1.0
#1070033
Reply to reviews
Purchased and installed an Jeld Wen bay window in my house and it is wicking the rain water in though an unsealed edge of the lousy mdf or whatever they call the product they are using, they are using a product they know of that sucks in water and swells, window is a...
Read more
1.2
#1069706
Reply to reviews