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Cant even reply to a customer

Jeld Wen - Cant even reply to a customer
Jeld Wen - Cant even reply to a customer
Jeld Wen - Cant even reply to a customer
Jeld Wen did not reply to several emails requesting assistance in locating replacement parts for their bifold doors. Multiple Emails were sent to Customer Service via the company website submission as well as cold contact via multiple email addresses for company employees. Each was met with a "you will be contacted with 48 hrs" response. NEVER happened. Upon searching the web it seems that such a lack of customer assistance is the norm for this company. Since Jeld Wen seems totally incapable of simple, BASIC Customer Service…..answering emails….we have removed all Jeld Wen doors from our homes and replaced them with your competitor’s products. We prefer to deal with better manufacturers.
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ID
#991979 Review #991979 is a subjective opinion of poster.
Service
Jeld Wen Customer Care
Cons
  • Non existent customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
FIX your customer service

Jeld Wen Door Review

Faulty door. Neither Lowe's or Jeld-Wen will stand behind the door. They want us to pay to have someone look at it.
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ID
#990553 Review #990553 is a subjective opinion of poster.
Product
Jeld Wen Door
Reason of review
Damaged or defective

Jeld Wen Door Review

Jeld Wen - Simple Review #1483836514
Jeld Wen - Simple Review #1483836514
Do I need to say more. Look at pictures. Straight from the factory. They can't even align the doors straight before they screw the hinges on. Pos
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ID
#987324 Review #987324 is a subjective opinion of poster.
Product
Jeld Wen Door
Reason of review
Damaged or defective
We had our sliding patio door replaced with Jeld Wen door , the new door leaks and frame is warped , called JW and had to wait a month for a sub contractor hired by JW to come look at door , he measured door and said it was square and level , and he told us the door...
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ID
#975653 Review #975653 is a subjective opinion of poster.
Product
Jeld Wen Door
Reason of review
Bad quality

Jeld Wen Window Replacement Review

My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice and polite lady ask for the number etched in the corner of the window,my address and asured me i will have a new window in two weeks. This was a very pleasant experience thank you jeld wen
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ID
#970627 Review #970627 is a subjective opinion of poster.
Service
Jeld Wen Window Replacement
Reason of review
Good quality
Built a home and the builder used Jeld-Wen. In the 2 years, the condensation from the windows has caused mold on them, bubble the paint on my sills, my 4th window is now cracked and we've been in the house 2 years & 2 weeks. So... I am hoping we're not JUST past that 2...
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2 comments
#1890234

Jeld wen, step up to the plate.

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ID
#968788 Review #968788 is a subjective opinion of poster.
Product
Jeld Wen Window
Cons
  • Mold growing on my window frames
  • Lack of problem resolution
  • Ice inside my brand new windows
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Special ordered a sliding glass door because I needed it in black. It was a pain for the installers because of so many fitment issues as it wasn't the correct size. Also, the door lock was broken, the screen would come off the rail when closing, the door would not...
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ID
#964101 Review #964101 is a subjective opinion of poster.
Product
Jeld Wen Door
Reason of review
Bad quality
Loss
$1500
Preferred solution
Price reduction
Don't buy Jeld Wen products!
Don't buy Jeld Wen products!
Don't buy Jeld Wen products!
Don't buy Jeld Wen products!
Do not buy Jeld- Wen products!! They claim to have lifetime warranties on their windows and when you contact them they will not cover it. I bought replacement windows at Home Depot that Jeld Wen built. I discovered holes in the screen frames where someone had built...
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2 comments
#1785457

Really - you are going to claim they are not supporting Americans

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ID
#955400 Review #955400 is a subjective opinion of poster.
Product
Jeld Wen Window
Reason of review
Warranty issue
Loss
$38
Preferred solution
A lock and two screens.

JELDWEN $5000.00 PREMIUM ATLANTIC ALUMINUM 16' SLIDING DOORS ONLY LAST 4 YEARS

That's right. Late in 2011 I ordered the largest and heaviest 16 foot wide set of sliding doors (all movable) JELDWEN makes. I purchased them from Home Depot. The doors face West here in Florida. First, the hardware to latch the central doors wasn't designed properly and the only way to get it to work was a piece of popsickle stick and plenty of shims. I sent pics to the company and they sent techs who ripped out my shims and popsickle stick... But after an hour of trying to get the stock JELDWEN hardware to work... They reinstalled my rig. Over the past few months I had been noticing that the glass in the sliders was fogging up... Bad seals the company says. JELDWEN will replace them but I have to pay $600 in labor. When I asked if I would have to pay $600 every four years just keep the glass from fogging up... I got no answer. As I understand it, CARDINAL makes the glass and laminations.
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ID
#954083 Review #954083 is a subjective opinion of poster.
Location
Coral Springs, Florida
Product
Jeld Wen Premium Atlantic Aluminum Door
Pros
  • Mike tetzlaf
Reason of review
Bad quality
Loss
$5000
Preferred solution
JELDWEN pays $600 labor to replace defective doors
Jeld Wen - Door Warranty Review
Do not buy Jeld- win products!! They claim to have lifetime warranties on there doors and when you contact them they will not cover it. I have a set of vinyl French doors with mini blinds built in them that frosted not just 1 but both and they say there is nothing they...
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3 comments
#1704993

I purchased exterior doors from this company and the hinges were rusted after 4 months. I was told by the manufacturer to apply wax to prevent the rust.

I would not recommend Jeldwen as the hinges rusted and the door is beginning to delaminate. They also told me that if a defect existed I had 15 days to report.

I purchased the exterior french doors from Lowe's. The person at the millwork desk was visibly upset with the response from Jeldwin.

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ID
#953131 Review #953131 is a subjective opinion of poster.
Product
Jeld Wen Door Warranty
Reason of review
Warranty issue

Beware.. Sold at Home Depot

They sent me two wrong doors and this is after waiting 5 weeks or so.. I understand the wait but now they are telling me it will be rushed but another 4/5 weeks. I spoke to the manager Deanna and simple asked her to call the plant and see what she could do to possibly help me. Her smart response was "you want me to call them, and then call you?" Yes please just follow up hate to inconvenience you.. I would recommend spending a little more at a real Millwork and deal with people local. The product is fine but the customer service and follow up when they have a problem is not good.
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ID
#943860 Review #943860 is a subjective opinion of poster.
Location
Stuart, Florida
Product
Jeld Wen Door
Reason of review
Not as described/ advertised
I bought thid door and had it profesionally installed. Within 3 months the sweep on the botton (weather stripping) was ripped and hanging off the door. I thought something was wrong when the instructions that came with the door said to lubricate the sweep. There...
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ID
#935603 Review #935603 is a subjective opinion of poster.
Location
Flushing, New York
Product
Jeld Wen Aurora Door
Reason of review
Damaged or defective
Loss
$229
Preferred solution
Let the company propose a solution
From day one 10 years ago NOTHING but trouble. I've had over 15 windows that leaked gas and fogged. I've had windows that have GLOBS of glue all over. I've had seal bands break and hang down like giant rubber bands on the windows. The windows where the sun hits are all...
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1 comment
#1225882

Have had doors and frame combos and am very well pleased with the performence of them front and rear entrance doors i just need to know on the windows 1 got seven all same size i know there insulated glass but i also have seven existing storm windows is there any problem just to leave them in place i would like to get an answer thank you jim

ID
#915013 Review #915013 is a subjective opinion of poster.
Location
Canton, Ohio
Product
Jeld Wen Norco Window
Reason of review
Bad quality
Loss
$4000
Preferred solution
Come out and replace all windows with issues

Jeld Wen Door Review

DON'T BUY!!! Does NOT stand behind warranties. Purachased outrageously expensive double door because of lifetime warranty. Now I am being told wood rot is NOT covered. See email below. JELD-WEN stands by our stance that wood decay is not covered by your warranty. Sincerely, Megan DeJong Customer Care Coordinator | JELD-WEN, Inc. Phone: (641)269-**** | Email: mdejong@***.com
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ID
#911851 Review #911851 is a subjective opinion of poster.
Location
Delta, Ohio
Product
Jeld Wen Door
Reason of review
Warranty issue

Jeld Wen - Door Review from Waynesboro, Pennsylvania

Awful doors and the 1/2 dozen different people you talk to and Home Depot managers just pass the buck replacement door worse than original
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1 comment
#1273978

You cannot believe their color charts. I odered Milk Chocolate for my exterior door which looks varied brown on the chart.

My door is rusty red more like their amareto. Jeld - wen just says their sorry. They are no help at all. They have to know that it is wrong from the pictures I e-mailed to them but they just ignore you.

What a rip off of a company.

I would never buy anything else from them again.

ID
#910019 Review #910019 is a subjective opinion of poster.
Location
Waynesboro, Pennsylvania
Product
Jeld Wen Door
Reason of review
Bad quality