Anonymous

Horrible Service!!!!!!!!!!!!!

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It took 2 months of constant calling to even get a service rep. To show up at my house. Worst company I've ever dealt with!!!!!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Hawkins, Wisconsin

Turn and Run from Jeld-wen

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TURN AND RUN FROM JELD-WEN WINDOWS & DOORS! This company is completely disorganized and doesn't back up their products.

I just had a customer service rep tell me that I was irresponsible in allowing a guest at my home to walk through a door with a jeld-wen threshold because she stepped on the threshold and broke the hollow plastic on the jeld-wen threshold. They can't identify their parts, so they assign the customer the task of finding their part numbers on the product, which the part number that they want isn't on the product and then blame the customer for not having the part number they want. I've spent 2 hours with these jerks just trying to identify the part number for the threshold. They have no conscience about their warranties, the quality of their products, and they blame the client for breakage during normal use.

Turn and run.

Turn and run. Turn and run.

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Loss:
$500
Cons:
  • Failure to fix their mistake in a timely fashion
  • Blaming customer for their inability to track a product number
  • Non existent customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Danita Tpz
map-marker Grinnell, Iowa

Door Shopper Beware!

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spent close to 5 thousand dollars, with installation, on a steel exterior door with full view side lites approx 2 years ago...i also purchased a vented storm door, pull down screen, full view...i was told that there had to be ventilation as to prevent heat build up between the exterior and storm doors...i purchased the Craftsman style door with a dentil shelf in a hartford green...have had noting but major issues with this costly investment...the composite dentil shelf is now blistery with tiny bumps of paint that are bubbling all over...the steel door itself is 'warping'...tiny creases/indentations due to the fact that the sun hits this door...this is unacceptable...jeld wen has told me to build a overhang/porch to prevent this problem from happening again...never had issues with my old steel door 'warping'...they don't make them like they used to! i should have kept my door from 1988 and painted it green...want to exchange this door for a different style...perhaps something with a full view stained glass to match my stained glass side lites...maybe a full view etched glass door will not attract the heat as much as a dark hartford green door with very little glass...

i am willing to pay the price difference...jeld wen says NO...want me to settle for a white door instead!

do not want a white door... a splash of color will add interest to my traditional cedar shake and white Hampton color scheme...currently at a mexican stand off with jeld wen...this was a major investment and i want what i want...not what's good for jeld wen...their doors should be able to hold up in the sunlight with the ventilated storm door...they are using inferior materials...never thought buying a front door could lead to home construction project such as an addition of a porch/overhang...never thought that had to be a pre requisite to purchasing an exterior steel door!...so shoppers beware...go elsewhere for your exterior door!

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Loss:
$500
Cons:
  • Quality of door
  • Poor
Reason of review:
Bad quality

Preferred solution: replace craftsman style door with a full lite style...maybe less heat buildup

1 comment
Guest

Just not happy. with Jeld Wen.

Anonymous

Jeld Wen doors and service SUCK!

We had a fire and our contractor put in all jeld Wen doors. They are sooooo bad we have to replace all of them. And when asked Jeld Wen for help, not only could they not fix their doors but they their customer service people are shady and deceitful. DO NOT BUY JELD WEN DOORS- They don't stand behind their product.
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Reason of review:
Bad quality
Anonymous

Bad customer service

I bought several doors and the door sweeps broke off. I filled out 3 requests for service on the proper forms and never got a reply.
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Reason of review:
Bad quality
Anonymous
map-marker Redmond, Oregon

I called twice to claims @ Jel-Wen

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1st time I was bounced through 3 reps and sent to a "Claims Rep" put on hold for 20 minutes without any answer. I hung up and the call center answered I told her all I need was 4 foam insulation squares (2"x1" for top and bottom of patio french doors. I needed 4 because I have two patio door sets. I figure the cost should be no more than $1. The call center then routed me back to "Claims" and again after 1/2 hour still no answer. This company is beyond horrible to it's customers. Whatever you do don't buy any Jel Wen product, if you need a part or have a claim you will never talk to anyone who can actually help you. They wanted $85. to come out to see if it was a Jel Wen. I supplied all manufacturers data from the door but not good enough for these idiots!
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Loss:
$20
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Never again

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You try and get a Jeld Wen customer service representative to come and visit site in the UK - we're having a problem with the doors not closing and locking properly and our builders have absolved themselves of blame and Jeld Wen don't want to know! It's a new build and the builders say they can't get hold of Jeld Wen. So I don't know who to believe. I tried to contact them but as I wasn't the purchaser (the builders were - hey but who paid the builders!) they wouldn't deal with me. I now have an external door that can't lock and no-one seems worried - except me!!
View full review
Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Andy Rrk

Geld Wen defective windows and claims

I have seen first hand that geld wen has defective products out in the market. I Specifically know what the problems are.

I know where some of the defective windows are from. I know which Geld wen plant and its location that produced the defective window. I am very well aware that Geld wen representatives tell people they are going to fix it and they do not. I know the window types.

I also know how to make GELD WEN ACT and honor a warranty. If you are interested in know more please reply and we can figure out a way to talk.. Do not let your home be ruined by a defective windows. You have right and need to know them.

I have personally witnessed inspections done by Jeld Wen experts and representatives.

I believe they have good intentions to resolve problems, but they will not take any action unless you make it happen. Again, I will be more than happy to provide information that can help the consumer.

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1 comment
Mayci Rdn

Purchased a home in May 2017

Filled with Jeldwen windows

4 of the 40 windows in the house are rotted and decaying due to water infiltration. Most of the windows have mold at the bottom sash from being wet and the wood is actually soft from being wet.

Alerted builder from whom we purchased the home from and had him contact Jeldwen. They did agree to replace windows that are rotted.

In addition to this problem all of the seals and gaskets are dry rotted and literally fall apart when touched. The bottom part of a majority of the windows are bowed.

(Did I mention these are casement windows.)

Jeldwen told builder that it was from lack of opening and closing windows. Their excuse for saying "windows were not properly maintained "

Can you please offer any assistance in this matter

Anonymous

*** poor product.

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Purchased and installed an Jeld Wen bay window in my house and it is wicking the rain water in though an unsealed edge of the lousy mdf or whatever they call the product they are using, they are using a product they know of that sucks in water and swells, window is a month old and is already ng. They sent a paid contractor over ( paid by jeld wen ) to look at it, they blamed my installation for there cheap *** poor product.

I never even had the chance to finish the job before it started having a problem. It supposed to have a limited lifetime warranty, no it doesnt, they come up with every excuse not to help you.

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Reason of review:
Bad quality
Anonymous
map-marker Pottsville, Pennsylvania

They did nothing and are very bad at customer care

windows have mold behind factory installed vinyl visable inside home called they told me to pry off vinyl and clean I then asked for cleaning inst for this model window and stated that this would void warranty asked for this in writing before I cut out silicone and somehow pry off vinyl without breaking glass 3 weeks no reply just verbal this is normal cleaning for this window are you kidding me.sent in pictures called asked to talk to manager left voice mails no response.customer care does not care very unhelpful.they just keep saying read warranty I am reading it it says if you take apart window this voids warranty

View full review
Cons:
  • Service of warranty department
  • Non existent customer service
Reason of review:
Warranty issue

Preferred solution: replace bad windows

Anonymous

Cant even reply to a customer

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Jeld Wen - Cant even reply to a customer
Jeld Wen - Cant even reply to a customer - Image 2
Jeld Wen - Cant even reply to a customer - Image 3
Jeld Wen did not reply to several emails requesting assistance in locating replacement parts for their bifold doors. Multiple Emails were sent to Customer Service via the company website submission as well as cold contact via multiple email addresses for company employees. Each was met with a "you will be contacted with 48 hrs" response. NEVER happened. Upon searching the web it seems that such a lack of customer assistance is the norm for this company. Since Jeld Wen seems totally incapable of simple, BASIC Customer Service…..answering emails….we have removed all Jeld Wen doors from our homes and replaced them with your competitor’s products. We prefer to deal with better manufacturers.
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Loss:
$400
Cons:
  • Non existent customer service
Reason of review:
Poor customer service

Preferred solution: FIX your customer service

Zoriah Syw

Jeld wen windows and doors

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We built a 400,000 custom home 9 years ago and made the biggest mistake of our lives by using jeld wen windows and doors the 4 panel french doors are all rotting out at the bottom frames on all the doors and the sweeps are falliung apart as far as the seals between the doors they never did seal correctly as you can see light coming in from outside and as far as the windows are concerned the screens never fit correctly so we deal with insects coming in around the edges. Just a warning to anyone considering buying Jeld wen products look somewhere else if your looking for quality as Jeld Wen has told us that they will not stand behind there product.

Thank you.

Pissed off in E Tenn. PS if anyone knows of a class action law suit against Jeld wen i would be very interested

View full review
Loss:
$9000
Cons:
  • Absolute garbage
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

1 comment
Guest

Those SOB'S!

Shaiann Tmi

Jeld Wen - Door Warranty Review

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Brand new sliding glass door failed. I called in August 2016 to inquire about my warranty and a repair.

They told me they could send someone in October 2016. When the man arrived to work on the door he said he was only there to assess the situation. He said the sliding glass door is warped; very difficult to slide it open or closed. He said he would have to order parts and then do the repair.

This was supposed to have occurred in November. It has been rescheduled several times and it is now January 2017!! They were scheduled to repair my door January 18th 2017. They called today, January 16, 2017 to tell me that they do not have the parts in their warehouse.....

Even though they called January 13, 2017 to confirm that I would be there for the rescheduled repair. ....August 2016, September, October, November, December, now January 2017..... Still no repair. BUYERS BEWARE.

!!!!!Buy ANDERSON Doors and Windows!!!!!! I have been working on houses since I was 21. I am now 50. This door is Thankfully on my house, not a client's home.

I am going to tell every client and every contractor at the homebuilder's association to not use Jeldwen. I had a window from 1972 on a condo here...it was Anderson. The crank broke; I called Anderson. It wasn't under warranty, but Anderson fixed it for free in a week.

A few years ago I had some windows by Semco fail. Semco Windows and Doors immediately sent assistance and rectified the situation.

I am disgusted with Jeldwen. Do not buy Jeldwen.

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Reason of review:
Poor customer service
Anonymous

Jeld Wen Door Review

Jeld Wen - Simple Review #1490378809
Jeld Wen - Simple Review #1490378809 - Image 2
My jeld wen fiberglass front door is fading. It is only a few years old. What can be done regarding this issue.
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Reason of review:
Bad quality
Anonymous

French Doors

Jeld-wen has the worst warranty. I had a french door installed.

Payed a contractor and it is fogging up between the glass. I contacted Jeld-wen and they sent me a replacement kit. I am 65 yrs old and live alone. I couldn't even lift this kit.

I was told I had to fix it and it has a 10yr warranty. I put it in about 3 yrs ago. How am I suppose to fix this. It is obviously a factory defect in the seal.

Bad call Jeld-wen. I would never buy another product of theirs. They should be sending a service tech to do the repair.

I am totally disgusted and stuck with a defective door. Not happy

View full review
Loss:
$500
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
Guest

I purchased a Jeld Wen Exterior fiberglass door and side light 8 years ago and paid $2,734.00 for it. An exterior door should last a minimum of 20 years.

The caulking between the double pane glass which was applied during the manufacture has pulled away into the panes of glass. When I contacted JW they told me the warranty on labor is only 1 year and the glass is 10 years. They will send the glass replacement but will not stand behind their product and provide installation. I asked to have a JW rep.

come out and evaluate the side lite because it looks like it also is going bad. They told me I have to pay them $85.00 for this service. I told JW I don't care what their warranty is, they manufactured a defective door and should make good on the installation and service call. They refused.

What door goes bad in a year? The warranty is written to save them from installation costs. Bad manufacturing. The mail to their NC headquarters has not been answered.

Maybe I'll go to a news show that handles these types of rip offs. Bad press is what they deserve.

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