Anonymous
map-marker Venice, Florida

On a scale of 1 to 10, JeldWenn's service department is a 0

Cannot Cannot cannot get jeld-wenn to SEND me a quote to replace the screw hole caps and lock cover....for a door that I do not have the "original" purchase information. I explained this to 4 different people AND sent a picture of what needs to be replaced.....and they simply don't get it.

I TOLD them that the door is 2 years old....and that this is NOT a warranty issue...it's a replacement of parts. Spent way too much time on "hold" only to be connected to the next person who doesn't understand what is needed here. Received a "call back" voice mail from someone who "has questions".

Do you think he would TELL me the questions in his voice mail message? NO....it's a secret...and nobody there knows what his questions are either.

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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

Yes, Jeld-Wen Window warranty.

Have you ever seen this.

Jeld-wen sends a different unrelated contractor to shave the window frame so the owner is finally able to open and close the slider windows! WOO.

Now they what to experiment and do more shaving to improve the issues. woo again

Anonymous

Don't buy Jeld Wen products!

Don't buy Jeld Wen products!
Don't buy Jeld Wen products! - Image 2
Don't buy Jeld Wen products! - Image 3
Don't buy Jeld Wen products! - Image 4

Do not buy Jeld- Wen products!! They claim to have lifetime warranties on their windows and when you contact them they will not cover it.

I bought replacement windows at Home Depot that Jeld Wen built. I discovered holes in the screen frames where someone had built the shipping crates using a staple gun too close to the windows. The staples went through the aluminum screen frames. Also, one window’s lock was broken.

I carried the last window to Home Depot and let the associate uncrate the window. The associate was flabbergasted. He found two staple holes and four dings in the screen frame. Home Depot contacted Jeld Wen who said “We don’t guarantee the products we don’t build”. We only guarantee the vinyl. Jeld Wen said to go to their web site an order replacement parts. Home Depot said they could not help me.

This is BS. I’m retired and on a fixed income. Thanks Jeld Wen for your support to fellow Americans. Americans don’t need people like you in this country. I spent 41+ years in the Military with combat action and never found a company like you. Maybe President Elect Trump can trade you for a company that will support Americans!

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Loss:
$38
Reason of review:
Warranty issue

Preferred solution: A lock and two screens.

2 comments
Guest

Really - you are going to claim they are not supporting Americans

Guest

Thank you for your service and your review. We are getting ready to replace our front doors with expensive new ones.

I had found one from Jeld Wen that I liked. Guess we won't be considering it anymore!

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Sharay Dxd

Jeld Wen - Door Warranty Review

Jeld Wen - Door Warranty Review

Do not buy Jeld- win products!! They claim to have lifetime warranties on there doors and when you contact them they will not cover it.

I have a set of vinyl French doors with mini blinds built in them that frosted not just 1 but both and they say there is nothing they can do I gave them model numbers and everything house was build 9-9-2012. I priced the new glass for the doors and was told by home depot that it was cheaper to buy new doors!!

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Reason of review:
Warranty issue
3 comments
Tajuana Faa

I purchased exterior doors from this company and the hinges were rusted after 4 months. I was told by the manufacturer to apply wax to prevent the rust.

I would not recommend Jeldwen as the hinges rusted and the door is beginning to delaminate. They also told me that if a defect existed I had 15 days to report.

I purchased the exterior french doors from Lowe's. The person at the millwork desk was visibly upset with the response from Jeldwin.

Guest

I just came upon this review! I have the blinds in the door as well.

My glass is now all streaked and ruined. How did this happen??

The pics look identical to mine. What ended up happening with your claim??

Guest

Appreciate the reviews was going to buy a Jeld Wen sliding door with blinds inside. Don't mind paying for quality but apparently Jeld Wen doesn't have it.

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Anonymous

Jeldwen

I had windows and doors from Jeldwen over 12 months ago, I don't know how many times they had to replace door frames as doors didn't fit. How many times I have emailed, telephoned their useless rep and contacted their customers services as patio doors do not open. How many times their engineers have been out to try and sort this out. After 12 months I still have 2 patio doors that do not open as the locks are broken and one that the mullions is too short. How long I have to wait for the engineers to come back even though they told me themselves "a couple of weeks" a month ago. Now they are on holiday and have no one to sort it out until May. Totally disgusted. Even thinking of taken legal action against the company as nothing is being sorted out.
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Reason of review:
Damaged or defective
Anonymous

Defective Aurora Doors

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I bought very expensive Jeld-Wen Aurora doors. They look very nice but very poor quality finishes.

After a few years the lead inserts in the glass started deforming and the face of the door have thin cracks. I called customer service and surprisingly they said the warranty was good for five years only for products before 2009 and they are not willing to cover those defects. We were told the warranty was for 15 years.

I see that the 2009 and newer products have fifteen years warranty and I expected a company to stand behind their product. I hope they will reconsider their warranty for customers that bought products prior to 2009.

View full review
Loss:
$12000
Cons:
  • Quality of door
  • Service of warranty department
Reason of review:
Bad quality

Preferred solution: REPLACE MY DOORS

Anonymous

Jeld Wen Door Review

Jeld Wen - Simple Review #1483836514
Jeld Wen - Simple Review #1483836514 - Image 2
Do I need to say more. Look at pictures. Straight from the factory. They can't even align the doors straight before they screw the hinges on. Pos
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Reason of review:
Damaged or defective
Anonymous

Jeld Wen - Door Review

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I bought two doors from Home Depot and when they arrived to my home the finish was poorly done I have two dents on my door. The doors were delivered on December 8, 2016 at Home Depot.

installation day was on December the 23rd, your company indicated to me that I have a 14 days buyers remorse. From the day it was delivered to Home Depot and they cannot do nothing about the unfinished paint and the dents because I passed 14 days buyers remorse. .

I have no idea I had a 14 days buyers remorse. Home Depot never informed me of this so I'm stuck with two doors that are damage but I paid 1500 for I would never ever purchased stores from this company again .

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Reason of review:
Damaged or defective
1 comment
Guest

I also special ordered Jeld Wen doors. Doors had insufficient packaging, only one layer of cardboard on edges.

Nothing on face of door. One door had gouge, so I refused to accept.

Anonymous

Jeld Wen Window Review

Upper *** to open and close internal blinds won't reset with magnet
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Reason of review:
Damaged or defective
Anonymous

Cracked windows, broken seal, mold forming and ice on the inside...

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Built a home and the builder used Jeld-Wen. In the 2 years, the condensation from the windows has caused mold on them, bubble the paint on my sills, my 4th window is now cracked and we've been in the house 2 years & 2 weeks.

So... I am hoping we're not JUST past that 2 year warranty that some people are mentioning. I replaced all of the windows in my old house with Hanson's and those were amazing windows.

These just suck and I hate that I am stuck with them. When we tried to ask them about all of the moisture and ice inside the windows, we were told that was normal for a new house b/c the wood inside isn't completely dried out yet so there's a ton of moisture.

View full review
Cons:
  • Quality of window
  • Lack of problem resolution
  • Ice inside my brand new windows
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

2 comments
Guest

Jeld wen, step up to the plate.

Guest

We have the same problem. It's now 10 years into a new house and the problems began year one.

The wood is all moldy and the seals have glue hanging in them. No matter how often you demold, it comes back. Condensation is everywhere and these windows are junk. Jeld Wen bounced me around and now they want me to pay 1/2 the price plus installation to get them to put MORE junk windows in my home.

Yes I did begin calling the installer and them at year 3 and it took 5 years to even get an estimate from them. Go with another product.

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Anonymous

Sliding patio doors junk

We had our sliding patio door replaced with Jeld Wen door , the new door leaks and frame is warped , called JW and had to wait a month for a sub contractor hired by JW to come look at door , he measured door and said it was square and level , and he told us the door needs to replaced. Well you guessed it GW reply was not installed properly claimed denied.

Save yourself time and money get a different brand. These doors are cheap made and very poorly sealed , company does not care as long as consumers keep buying there junk.

Now it's winter time glass on inside of home has ice in corners of door , these doors are no way energy efficient at all. This was a special order door at 1500.00 what I got was junk , worse then the door I replaced.

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Reason of review:
Bad quality
Anonymous

Nothing but problems from day 1

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Special ordered a sliding glass door because I needed it in black. It was a pain for the installers because of so many fitment issues as it wasn't the correct size.

Also, the door lock was broken, the screen would come off the rail when closing, the door would not slide easily and once I received a working lock (which took several weeks - so I had a unlocked door the entire time!!) it was practically impossible to lock or unlock from the outside because the key hole is so close to the edge of the door jam. The installers put in for a service call for a Jeld wen rep to fix the issues and I've been waiting for at least 3 months!

One of the worst products I have ever bought. Save yourself the headache and go with another brand!

View full review
Loss:
$1500
Reason of review:
Bad quality

Preferred solution: Price reduction

Maxim Uzf
map-marker Coral Springs, Florida

JELDWEN $5000.00 PREMIUM ATLANTIC ALUMINUM 16' SLIDING DOORS ONLY LAST 4 YEARS

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That's right. Late in 2011 I ordered the largest and heaviest 16 foot wide set of sliding doors (all movable) JELDWEN makes. I purchased them from Home Depot. The doors face West here in Florida. First, the hardware to latch the central doors wasn't designed properly and the only way to get it to work was a piece of popsickle stick and plenty of shims. I sent pics to the company and they sent techs who ripped out my shims and popsickle stick... But after an hour of trying to get the stock JELDWEN hardware to work... They reinstalled my rig. Over the past few months I had been noticing that the glass in the sliders was fogging up... Bad seals the company says. JELDWEN will replace them but I have to pay $600 in labor. When I asked if I would have to pay $600 every four years just keep the glass from fogging up... I got no answer. As I understand it, CARDINAL makes the glass and laminations.
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Loss:
$5000
Pros:
  • Mike tetzlaf
Reason of review:
Bad quality

Preferred solution: JELDWEN pays $600 labor to replace defective doors

Anonymous

Jeld Wen Door Review

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Faulty door. Neither Lowe's or Jeld-Wen will stand behind the door. They want us to pay to have someone look at it.
View full review
Reason of review:
Damaged or defective
Syerra Vwr

Jeld Wen Window Replacement Review

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My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice and polite lady ask for the number etched in the corner of the window,my address and asured me i will have a new window in two weeks. This was a very pleasant experience thank you jeld wen
View full review
Reason of review:
Good quality
Taylah Fau
map-marker Flushing, New York

Jeld-Wen 9 light exterior door sweep ripped after 2 months

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I bought thid door and had it profesionally installed. Within 3 months the sweep on the botton (weather stripping) was ripped and hanging off the door. I thought something was wrong when the instructions that came with the door said to lubricate the sweep. There must be a lot of trouble with it.

I opened a warrenty ticket 2 months ago and got no reponse. I sent and email warrenty request with photos and got no response. I wrote a letter to the president of Jeld-Wen and got no reponse. Fixing it is up to me, I m twisting in the wind

Dont buy this door, its garbage Josh G NY

I bought thid door and had it profesionally installed. Within 3 months the sweep on the botton (weather stripping) was ripped and hanging off the door. I thought something was wrong when the instructions that came with the door said to lubricate the sweep. There must be a lot of trouble with it.

I opened a warrenty ticket 2 months ago and got no reponse. I sent and email warrenty request with photos and got no response. I wrote a letter to the president of Jeld-Wen and got no reponse. Fixing it is up to me, I m twisting in the wind

Dont buy this door, its garbage Josh G NY

View full review
Loss:
$229
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

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