Jeld Wen
Reviews and Complaints
On a scale of 1 to 10, JeldWenn's service department is a 0
Cannot Cannot cannot get jeld-wenn to SEND me a quote to replace the screw hole caps and lock cover....for a door that I do not have the "original" purchase information. I explained this to 4 different people AND sent a picture of what needs to be replaced.....and they simply don't get it.
I TOLD them that the door is 2 years old....and that this is NOT a warranty issue...it's a replacement of parts. Spent way too much time on "hold" only to be connected to the next person who doesn't understand what is needed here. Received a "call back" voice mail from someone who "has questions".
Do you think he would TELL me the questions in his voice mail message? NO....it's a secret...and nobody there knows what his questions are either.
Preferred solution: Deliver product or service ordered
Don't buy Jeld Wen products!
Do not buy Jeld- Wen products!! They claim to have lifetime warranties on their windows and when you contact them they will not cover it.
I bought replacement windows at Home Depot that Jeld Wen built. I discovered holes in the screen frames where someone had built the shipping crates using a staple gun too close to the windows. The staples went through the aluminum screen frames. Also, one window’s lock was broken.
I carried the last window to Home Depot and let the associate uncrate the window. The associate was flabbergasted. He found two staple holes and four dings in the screen frame. Home Depot contacted Jeld Wen who said “We don’t guarantee the products we don’t build”. We only guarantee the vinyl. Jeld Wen said to go to their web site an order replacement parts. Home Depot said they could not help me.
This is BS. I’m retired and on a fixed income. Thanks Jeld Wen for your support to fellow Americans. Americans don’t need people like you in this country. I spent 41+ years in the Military with combat action and never found a company like you. Maybe President Elect Trump can trade you for a company that will support Americans!
Preferred solution: A lock and two screens.
Jeld Wen - Door Warranty Review
Do not buy Jeld- win products!! They claim to have lifetime warranties on there doors and when you contact them they will not cover it.
I have a set of vinyl French doors with mini blinds built in them that frosted not just 1 but both and they say there is nothing they can do I gave them model numbers and everything house was build 9-9-2012. I priced the new glass for the doors and was told by home depot that it was cheaper to buy new doors!!
Jeldwen
Defective Aurora Doors
I bought very expensive Jeld-Wen Aurora doors. They look very nice but very poor quality finishes.
After a few years the lead inserts in the glass started deforming and the face of the door have thin cracks. I called customer service and surprisingly they said the warranty was good for five years only for products before 2009 and they are not willing to cover those defects. We were told the warranty was for 15 years.
I see that the 2009 and newer products have fifteen years warranty and I expected a company to stand behind their product. I hope they will reconsider their warranty for customers that bought products prior to 2009.
- Quality of door
- Service of warranty department
Preferred solution: REPLACE MY DOORS
Jeld Wen Door Review
Jeld Wen - Door Review
I bought two doors from Home Depot and when they arrived to my home the finish was poorly done I have two dents on my door. The doors were delivered on December 8, 2016 at Home Depot.
installation day was on December the 23rd, your company indicated to me that I have a 14 days buyers remorse. From the day it was delivered to Home Depot and they cannot do nothing about the unfinished paint and the dents because I passed 14 days buyers remorse. .
I have no idea I had a 14 days buyers remorse. Home Depot never informed me of this so I'm stuck with two doors that are damage but I paid 1500 for I would never ever purchased stores from this company again .
Jeld Wen Window Review
Cracked windows, broken seal, mold forming and ice on the inside...
Built a home and the builder used Jeld-Wen. In the 2 years, the condensation from the windows has caused mold on them, bubble the paint on my sills, my 4th window is now cracked and we've been in the house 2 years & 2 weeks.
So... I am hoping we're not JUST past that 2 year warranty that some people are mentioning. I replaced all of the windows in my old house with Hanson's and those were amazing windows.
These just suck and I hate that I am stuck with them. When we tried to ask them about all of the moisture and ice inside the windows, we were told that was normal for a new house b/c the wood inside isn't completely dried out yet so there's a ton of moisture.
- Quality of window
- Lack of problem resolution
- Ice inside my brand new windows
Preferred solution: Let the company propose a solution
Sliding patio doors junk
We had our sliding patio door replaced with Jeld Wen door , the new door leaks and frame is warped , called JW and had to wait a month for a sub contractor hired by JW to come look at door , he measured door and said it was square and level , and he told us the door needs to replaced. Well you guessed it GW reply was not installed properly claimed denied.
Save yourself time and money get a different brand. These doors are cheap made and very poorly sealed , company does not care as long as consumers keep buying there junk.
Now it's winter time glass on inside of home has ice in corners of door , these doors are no way energy efficient at all. This was a special order door at 1500.00 what I got was junk , worse then the door I replaced.
Nothing but problems from day 1
Special ordered a sliding glass door because I needed it in black. It was a pain for the installers because of so many fitment issues as it wasn't the correct size.
Also, the door lock was broken, the screen would come off the rail when closing, the door would not slide easily and once I received a working lock (which took several weeks - so I had a unlocked door the entire time!!) it was practically impossible to lock or unlock from the outside because the key hole is so close to the edge of the door jam. The installers put in for a service call for a Jeld wen rep to fix the issues and I've been waiting for at least 3 months!
One of the worst products I have ever bought. Save yourself the headache and go with another brand!
Preferred solution: Price reduction
JELDWEN $5000.00 PREMIUM ATLANTIC ALUMINUM 16' SLIDING DOORS ONLY LAST 4 YEARS
- Mike tetzlaf
Preferred solution: JELDWEN pays $600 labor to replace defective doors
Jeld Wen Door Review
Jeld Wen Window Replacement Review
Jeld-Wen 9 light exterior door sweep ripped after 2 months
I bought thid door and had it profesionally installed. Within 3 months the sweep on the botton (weather stripping) was ripped and hanging off the door. I thought something was wrong when the instructions that came with the door said to lubricate the sweep. There must be a lot of trouble with it.
I opened a warrenty ticket 2 months ago and got no reponse. I sent and email warrenty request with photos and got no response. I wrote a letter to the president of Jeld-Wen and got no reponse. Fixing it is up to me, I m twisting in the wind
Dont buy this door, its garbage Josh G NY
I bought thid door and had it profesionally installed. Within 3 months the sweep on the botton (weather stripping) was ripped and hanging off the door. I thought something was wrong when the instructions that came with the door said to lubricate the sweep. There must be a lot of trouble with it.
I opened a warrenty ticket 2 months ago and got no reponse. I sent and email warrenty request with photos and got no response. I wrote a letter to the president of Jeld-Wen and got no reponse. Fixing it is up to me, I m twisting in the wind
Dont buy this door, its garbage Josh G NY
Preferred solution: Let the company propose a solution
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Yes, Jeld-Wen Window warranty.
Have you ever seen this.
Jeld-wen sends a different unrelated contractor to shave the window frame so the owner is finally able to open and close the slider windows! WOO.
Now they what to experiment and do more shaving to improve the issues. woo again