Reviews and Complaints
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I replaced the front door with a new PELLA door!
- Looks good for awhile
- Lied to
Need product availing on exterior door
Resolved: Terrible customer support
After filing a complaint with the BBB, they contacted Jeld-Win. Jeld-Win then agreed to replace the screens at their cost and not at Home Depot's cost. Replacement screens were received on 4 Oct 2019
- Lack of resolution
Very nervous. Just Installed
- Delays & defected
Company totally changed
They contacted me and said that their brilliant white has a gray tinge and the 1/2 inch by 1/2 inch swatch should have alerted me to that fact. My complaint is that they admit that it has a gray tinge, and I say they should not call it brilliant white which it is not....
- Happy with door quality
- Brilliant white is gray not white
- Looks of door
- Bad quality
- Brand new jeld wen windows
11/1/19 : Paid 150$ for a service call and they did not finish the job ordered more parts and have not come back out to install. Was just informed that I have to pay another 150$ for them to come out and finish the last job and the first job that was done 30 days ago I...
- Parts warranty
- Secure doors
- Fixing my problem
- Attitude of staff
Rubbish doors and even worse customer service
- Lack of care or concern for customer new business
lousy customer service - one rep for all of Florida - makes you wait a month then wants a tech to look also and repair brand new window. Over my dead body. Want our money back.
- Window manufacture lopsided - windows damaged bad service
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