Jeld Wen
Reviews and Complaints
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Verified Reviewer | Blue Ridge, GeorgiaI have problems with their doors
Preferred solution: Let the company propose a solution
User's recommendation: windows are awesome, the doors are great, door handles and locks are terrible. Dont buy the doors the company doesnt stand behind its product
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Verified Reviewer30" Prehung 6 panel hollow core door
Bought a prehung jeld-wen door from Home Depot the other day for a small project. After looking at all 4 available doors I took the best looking one.
There was no physical damage but I think the doors are literally assembled by the blind. The trim was installed starting at the top with a 1/8" reveal on the hinge side and finished flush with the frame at the bottom. The opposite side started with 1/4" reveal at the top and ended flush at the bottom. This was the situation on both sides.
I had to remove all the trim and re-attach it. Not only is the trim messed up but 6 out of the 9 hinge screws attaching the hinges to the frame were stripped. Now keep in mind, this was the "best looking" door out of 4. Also, the top hinge was screwed in with 3/16" of the mortise visible causing the door to hit the door stop and not close properly.
Again, QC must be performed by the blind.
Guess I'm going to have to try Masonite doors next time. Sorry, I didn't take any pictures.
- Nice looking windows and quick delivery
- Very poor quality control this should never happen
Preferred solution: Let the company propose a solution
User's recommendation: Find a different manufacturer or custom build a frame and hang a blank.
We’d like to talk to someone about placing an order.
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Verified Reviewer | Colorado Springs, ColoradoDog door flap blows open and lets rain, snow and cold air in
Installed this expensive door, hoping to integrate the dog door into the slider for a better seal. But the flap on the door doesn't stay closed and in the cold temps stays in a curl, so that it cant close.
Why wouldn't this expensive dog door not have any magnetic features to keep the flap closed? I think the flap should be made of more pliable rubber so that it will still be flexible in the cold.
Very disappointed for spending so much money on a door that lets more weather in than my $100 cheap dog door.
The door makes noise after a while blowing dirt gets in-between the plastic and the glass and when you pull on the handle to open the door the plastic creeks against the glass. Does not sound like a quality door.
Preferred solution: Let the company propose a solution
User's recommendation: My experience I would not buy another door like this one. The creek I can live with, but something has to be done with the free flow of air through the dog door.
Shipping concern
Shipping concern
Unhappy
- Door seemed ok
- Handle rotted
Preferred solution: replacement door handle
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Verified ReviewerLeaking picture window - no customer support
- Design
Preferred solution: Honor the warranty and repair my product
User's recommendation: Really do your research and test early to identify issues because they will not help later in the warranty.
Windows trim or brick mould was not the same on all wondows
User's recommendation: Ask about trim and brick mould and make sure it matches.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing Parts
- Fixing my problem
Preferred solution: Let the company propose a solution
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Verified ReviewerWarped windows, delayed delivery
- Window manufacture lopsided - windows damaged bad service
Preferred solution: Expidite delivery immediately, provide non-defective windows
User's recommendation: Do not recommend
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Verified ReviewerWorst service I have ever experience. No customer service, no communication, excuses why they suck.
- Cheap crap
- Nearly everything is terrible there
Preferred solution: Deliver product or service ordered
User's recommendation: This company sucks
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Verified Reviewer | Rockwall, TexasTo tell you to run if your even thinking about using this company.
Door is NOT sealed properly, leaks when it rans and Japan bugs came in at the seal of door. Trying for about a year to get resolved no satisfaction, took pictures and now we have a video.
Preferred solution: Door replacement or refund.
User's recommendation: You really DON'T want me to say.
Window fabrication and delivery, numerous delays
I placed an order for one window that is in Jeld-Wen's product line, but is not a stock item at Home Depot. The order was placed on July 7, 2020 with a delivery for July 31, 2020.
This date was later revised to September 1, 2020. The revised ship date two days ago was September 23, 2020. Two days later it was revised to October 1, 2020. I have purchased two other windows for this project from two other manufacturers after July 7, 2020 that have been delivered weeks ago.
Not withstanding the social issues we are facing Jeld-Wen and Home Depot will not give an honest answer as to when this order will be filled. Avoid at all cost.
I would but this is a certified building product to be used in Florida. All exterior and framing products used in Florida construction must have a Florida certification number to be used.
- Manufacture and delivery delays
Preferred solution: Deliver product or service ordered
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Having the same issue on Newly installed, fixed units. Slider panels were used, by J W in the same frames, so grills would line up.
The weather stripping around the exterior that holds in the glass, is a very poor design. This wall with one slider and a side unit on either side, is trimmed as a show piece, on exterior and interior. Haven't even been paid for job completion. About 5 grand.
Would take a least a week to install all over again, but why use the same company. In first stages of issue. Very concerned about long term problems. I have done customers work, and a lot, for over 20 years.
In a heavy down pour, we watched the water fill the jamb cavity, over 5 cups. They used the same jambs with a nailing fin used on a slider unit. THe slider unit is all welded seams, and reinforced to sit and by pass the fixed unit.
No flimsily weather stripping. It is how I wanted to do the project, but getting the fixed slider from the frame was a extensive process and future seal failure concerned me.