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Update by user Sep 13, 2019

I replaced the front door with a new PELLA door!

Original review posted by user Sep 13, 2019
A corp rep lied to me when I asked why the product cost so much, she said my $11,385.39 door, in 2008, would NEVER have to be restrained because the manufacturing process delivered the color completely through the door....
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Resolved
ID
#1652916 Review #1652916 is a subjective opinion of poster.
Product
Jeld Wen Aurora Door
Pros
  • Looks good for awhile
Cons
  • Lied to
Reason of review
lied to
Loss
$11
Preferred solution
Let the company propose a solution
Bought two double doors $1600. Three of the four windows fogged after about 18 months. First replacement window installed by me and my wife. VERY DIFFICULT for us. Later two more windows fogged. Asked for labor costs to replace the two defective windows which Lowes...
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ID
#1651624 Review #1651624 is a subjective opinion of poster.
Location
Bedford, Virginia

Need product availing on exterior door

Answered questions about availing of a 7’ door
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ID
#1646722 Review #1646722 is a subjective opinion of poster.
Location
Artesia, New Mexico
Product
Jeld Wen Door

Resolved: Terrible customer support

Update by user Oct 05, 2019

After filing a complaint with the BBB, they contacted Jeld-Win. Jeld-Win then agreed to replace the screens at their cost and not at Home Depot's cost. Replacement screens were received on 4 Oct 2019

Original review posted by user Sep 05, 2019
Ordered screens along with new patio french doors. Screens were incorrectly made leaving a bow in both doors with the middle of the screen 1/2 narrower than the top & bottom. Doors arrived and had to wait 2 weeks for installer to schedule installation. After installation I discovered the problem when I tried to install the screens. Purchased from Home Depot and when I tried to get a replacement set (Due to Jeld Wens mistake), they refused to replace them because the installation was not finished in 2 weeks. Home Depot is ordering replacements at their cost (Kudos to them for that). Jeld Wen will never receive another order from me and I have spent a couple of thousand on replacement windows over the years
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Resolved
ID
#1645556 Review #1645556 is a subjective opinion of poster.
Service
Jeld Wen Customer Care
Cons
  • Lack of resolution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$190
Preferred solution
Let the company propose a solution

Customer Service

I had French doors installed on my Patio and the installer told me the door blind inside the glass did not work correctly. I was then told that I would need to contact Jeld Wen to get it fixed. This has been a nightmare!!! They never pick up the phone, always a 119 minute wait, they do not call back and you cannot leave a message because the box is full. I will never buy one of their products again.
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ID
#1645252 Review #1645252 is a subjective opinion of poster.
Product
Jeld Wen French Door
Reason of review
Warranty issue
Loss
$500
Preferred solution
I want my door fixed and I do not want to wait on hold.
New construction -- Builder recommended. Installed 20 windows, some fixed, some single-hung, some casement. Supposed to be an upgrade from "builder quality." All moveable windows came from the factory with a defect that caused a grinding noise when moving the window....
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ID
#1644956 Review #1644956 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Jeld Wen Premium Window

Very nervous. Just Installed

I just installed the door. Any responses? Im very concerned about winter and the first big wind and rain.
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ID
#1644084 Review #1644084 is a subjective opinion of poster.
Location
Bedford, Ohio

Defective windows

Very difficult to open. Removable seal strip catches on plastic strip.
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ID
#1642803 Review #1642803 is a subjective opinion of poster.
Product
Jeld Wen Builders Vinyl Window
Pros
  • Inexpensive
Cons
  • Delays & defected
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Deliver new windows (2)

Company totally changed

I had ordered two interior doors and FIVE times they were incorrectly measured and poorly constructed. This started February and we are STILL WAITING for properly constructed and corrected measured doors. Maybe the 6th time they’ll get it right.
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ID
#1632926 Review #1632926 is a subjective opinion of poster.
Location
Arlington, Virginia
Jeld Wen - Their brilliant white is gray
Update by user Sep 24, 2019

They contacted me and said that their brilliant white has a gray tinge and the 1/2 inch by 1/2 inch swatch should have alerted me to that fact. My complaint is that they admit that it has a gray tinge, and I say they should not call it brilliant white which it is not....

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ID
#1632734 Review #1632734 is a subjective opinion of poster.
Product
Jeld Wen Door
Pros
  • Happy with door quality
Cons
  • Brilliant white is gray not white
Reason of review
Not as described/ advertised
Loss
$390
Preferred solution
Price reduction
I purchased 2 out side stain glass steal doors 9/2018 & the other 10/2018. I had issues right away in 12/2018 with one door the weather stripping came lose. The ripped. I taped it and complained to the store. Then because it was winter we didn't want to take the door...
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1 comment
#1738654

I will NEVER buy anything from Jeld-Win. They are rude, they sell low quality products, and they will NOT stand behind them.

I had to replace portion of a rim joist and three floor joists under their French doors that had an unseen leak around the door seal plate.

The doors are crap, absolute crap, and they said, "We don't cover wood rot." Even the inner part of the door between the metal is rotten. Again, they doors are JUNK!

ID
#1629930 Review #1629930 is a subjective opinion of poster.
Product
Jeld Wen Door
Pros
  • Looks of door
Cons
  • Bad quality
Reason of review
Damaged or defective
Loss
$50
Preferred solution
$50.00

Faulty blinds

Installed exterior door with built in blinds. with in a year blinds quit moving I contacted jeld wen they said they would send a replacement. It has been 11 month I have called several times (waited at least 30 min on hold each time) I still don't have my replacement.
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ID
#1628161 Review #1628161 is a subjective opinion of poster.
Cons
  • Brand new jeld wen windows
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Deliver product or service ordered
Update by user Nov 01, 2019

11/1/19 : Paid 150$ for a service call and they did not finish the job ordered more parts and have not come back out to install. Was just informed that I have to pay another 150$ for them to come out and finish the last job and the first job that was done 30 days ago I...

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ID
#1625949 Review #1625949 is a subjective opinion of poster.
Product
Jeld Wen Door
Pros
  • Parts warranty
  • Secure doors
Cons
  • Fixing my problem
  • Service
  • Attitude of staff
Reason of review
No one to service your product
Preferred solution
Come service

Rubbish doors and even worse customer service

Interested to find this site. Here in UK we have had two ‘oak’ exterior doors which started to de-laminate within weeks of fitting. JW said they had been painted wrongly - they’d been been done exactly as specced by company. Only after weeks of nagging on our behalf by the retailer did they grudgingly give a part rebate. Also have JW patio doors - the adjustable hinges are feeble, can’t take the weight of the door, eventually break up internally when adjusted. Poor products and dire service. Will never buy their stuff again.
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ID
#1621433 Review #1621433 is a subjective opinion of poster.
Location
Woodbridge, England
Product
Jeld Wen Door
Cons
  • Lack of care or concern for customer new business
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Update by user Aug 05, 2019

lousy customer service - one rep for all of Florida - makes you wait a month then wants a tech to look also and repair brand new window. Over my dead body. Want our money back.

Original review posted by user Aug 05, 2019
Almost 2 months of Florida room furniture piled into living room and crooked windows cramping...
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ID
#1613844 Review #1613844 is a subjective opinion of poster.
Location
Palm Coast, Florida
Product
Jeld Wen Window
Pros
  • Price
Cons
  • Window manufacture lopsided - windows damaged bad service
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
Full refund