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Worst Company to deal with

They don’t give one *** about customers. Internal people do not know products and can’t handle simple questions. The NEVER return a phone call or email. Wait 30+ minutes EVERY TIME, only to get disconnected. They should all rot in H.
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ID
#1607985 Review #1607985 is a subjective opinion of poster.
Location
Wooster, Ohio

No More Quality Control

I purchased a custom made window with a large fixed center window and an operating window on each side (double hung). The first window that I received was 98 inches wide in the center and where it was fusion welded at the top and bottom rail it measured 97 5/8s inches. I contacted JELD-WEN and a month and a half later received a replacement unit. Before it was unloaded I checked to make sure the window was all 98 inches as ordered. While installing it the operating window on one side just didn't look right and I was having problems squaring up the frame. I removed the operating windows and was able to square everything. I then reinstalled the operating windows and couldn't open and close them without them binding. I put a framing square on the sashes only to find out that the sashes were 3/8s of an inch out of square on one side. Now I am no rookie in the building trades I have over 45 years in. I have used JELD-WEN for years but the last 5 years they have gone to *** How does anything like that even leave the factory ? My suggestion to all the "Big Box" stores that carry JELD-WEN is to get rid of them and stock something else.
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ID
#1595576 Review #1595576 is a subjective opinion of poster.
Location
Oregon, Wisconsin
Product
Jeld Wen Window
Pros
  • Inexpensive
Cons
  • Junk
Reason of review
Bad quality
Loss
$1200
Preferred solution
Let the company propose a solution

Terrible delivery. Sent wrong size then sent damaged doors

Custom ordered 6’6” doors and they sent 6’8”. When reordered took 2 months to come and doors were damaged so now have to be reordered. Initially ordered in March. Paid for in full in may and still no doors. Very disappointed.
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ID
#1585562 Review #1585562 is a subjective opinion of poster.
Location
Swift Current, Saskatchewan
Product
Jeld Wen Door

RUN FOR YOUR LIFE

UNPROFESSIONAL, SHODDY WORK, TERRIBLE COMPANY Ordered a $5500 JELD WEN/Stegbar/Airlite aluminium stacker door. Was told it would take 5.5 weeks. They canceled the delivery with less than 24 hours notice. Said it would be a week later. That left me $1000 out of pocket. (had to pay tradies i had booked) Doors arrived....the handle is loose and there's a large scratch on one frame that was UNDER the protective plastic. They said they "investigated" and that it wasn't their fault. Not going to fix it. When it arrived it also didn't have the glass in the fixed panel....that would take a further 2 weeks to book in. (this was in the pages of quotes and invoices, but who reads that) i get that it was my oversight, but a quick mention of something so important would make sense. By this time i'm pretty unhappy so i ring the state sales manager, who has never returned that call. I write a letter to the CEO, now they're going to fix the scratch, but he still doesn't bother replying to my letter in any way. They were due to come and fix the scratch last week, and a day out they called to cancel the service call. They're not ready. Two days later they come to fix it…..they have the wrong parts, they’ll be back next week. Arrrgghhhh. Following Tuesday get a text, cancelling again. So we are now at about 11 weeks since we ordered the doors, more than a month after installation, and it’s still not complete. This is a huge company that sells Airlite, Stegbar, and many many other new build related products. The parent company is called Jeld Wen. If you see this company on a web site you're looking at, run for your life. Go with a smaller company who cares about it's customers. UPDATE We are now more than 3 months after the order. They have booked and postponed 2 service calls. 3rd one they told us would be in the afternoon, they arrived in the morning with no one home and didn't have the right part...FOR THE 2ND TIME, and they added stoppers on the sliding panels without anyone asking or even talking about them and our STACKER DOORS DON'T STACK ANYMORE, There's an almost 70cm wall of aluminium when the doors are open because the frames are no longer able to line up. Looks terrible. Now there are 2 holes at the bottom of 2 of the panels where they attached the stoppers, which i can't remove because they are attached with special screws. this has been an absolute bloody disaster from the start. WOULDN'T BUY ANYTHING FROM THIS COMPANY EVER AGAIN.
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2 comments
#1719562

Why on earth would you schedule installers without material on jobsite. Must be a rookie or a homeowner/contractor...you deserve the loss.

#1733204
@PissedConsumer1719562

You schedule your install before all the materials are on site, otherwise you are sitting on stored product until some one "finds an opening". You must not work with large scale construction often.

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ID
#1585081 Review #1585081 is a subjective opinion of poster.
Location
Sydney, New South Wales
Reason of review
Bad quality
Loss
$1100
Preferred solution
Let the company propose a solution

Incorrect order

ordered 2 double hung window obs. on the 4/14/19 when order came in one was clear and the other correct obs. reordered under a stat condition on the 5/17/19 as of today 7/6/19 still have not received my window. What is the problem the correction should have been under a rush order it should not take this long to get the correct window. The way I see it is Jeld-wen don't care about their customers they have put my job on hold for almost 8 weeks that is not acceptable.
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ID
#1579328 Review #1579328 is a subjective opinion of poster.
Location
Pearl City, Hawaii
Cons
  • Very poor quality control this should never happen
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Poor customer service decision

Jeld Wen - Poor customer service decision
Jeld Wen - Poor customer service decision
supervisor advise cs rep not to honor warranty
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ID
#1571642 Review #1571642 is a subjective opinion of poster.
Location
District 8, Tennessee
Product
Jeld Wen Door Warranty
Cons
  • Decision
Reason of review
Bad quality
Loss
$2000
Preferred solution
Price reduction

Rotten composite door

contact Jel-Wen they refused to honor where it stated composite is not rot where do you go from here
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ID
#1571636 Review #1571636 is a subjective opinion of poster.
Product
Jeld Wen Door
Cons
  • Answer

Poor customer support

Installed Jeld wen windows and patio doors for a complete house redo. I’m happy with all of the windows but the patio doors do not glide smoothly and my largest door (18 ft) will not lock. The doors vibrate in heavy wind because they cannot be locked and secured. Have had a certified contractor out who wanted to charge an exorbitant amount of money just to Repair a lock.........I opted to live with it.
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ID
#1565449 Review #1565449 is a subjective opinion of poster.
Location
New York, New York
Product
Jeld Wen Door
house package was purchased new from Linwood homes in 2005, built in 2006. casement windows have deteriorated steadily to the point pressure needs to be applied from outside to get windows close enough to latch
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1 comment
#1807275

Jeff -- I'm talking to the folks at Linwood about building a small vacation home here in Colorado. Because I have a strict budget for the project, Linwood's first proposal was to use vinyl Milgard windows.

I'm not a fan of vinyl windows (although I've used them for some of my rentals) so I counter-proposed using Jeld-Wen wood clad windows wherever they made an equivalent. I'd love to chat with you about your experience with Linwood and Jeld-Wen if you have a few minutes. I've used Jeld-Wen sliding doors but do not have any experience with their double-hung, awning and casement products.

Is there a way we can chat offline? Thanks!

ID
#1564241 Review #1564241 is a subjective opinion of poster.
Location
Delta, British Columbia
Product
Jeld Wen Window
Cons
  • Quality of window
Reason of review
Bad quality
Loss
$3300
Preferred solution
Let the company propose a solution
Jeld Wen - My French doors leaked
The door was installed last fall. I had a new floor installed this winter and when the old floor was ripped up, the boards were wet from door leaking over the winter.My builder came back, took door off, replaced boards and caulked everything. It rained 2 days later and...
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1 comment
#1706820

Be thankful you found it when you did. We had to replace the rim joist, floor joists, sub-floor, and tile, not to mention the door frame and doors! I will NEVER by another JELD-WEN or ReliaBilt (made by JW) product!

ID
#1563638 Review #1563638 is a subjective opinion of poster.
Location
Conway, New Hampshire
Product
Jeld Wen French Door
Reason of review
Bad quality

Simple request for missing door sweep unanswered

We custom ordered a JELD-WEN door in April with delivery scheduled for mid-May. Our contractor opened the door for installation on May 25 and discovered no sweep for the door bottom. We were also rebuilding from Hurricane Michael and the stress level was high. Having a new door was great but a 1/2" gap at the bottom was NOT good. Waiting until Tuesday, May 28 to contact JELD-WEN, I received a response with a 'claim #' Follow-up with Kendra, asking and providing more evidentiary support was on May 29, 10:56am. I have never heard back from them. I've tried 3 times to reach their "Customer Care" line, only to be on hold or transferred 15-25 minutes per call. WARNING - Nice product, LOUSY, *** Service. Dann Eddy Lynn Haven, FL
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ID
#1557310 Review #1557310 is a subjective opinion of poster.
Product
Jeld Wen Door
Reason of review
Poor customer service
Loss
$250
Preferred solution
Price reduction

Totally Pissed Consumer

Ordered Jeld wen door with side glass on August 19, 2018. Door arrived in about 5 weeks as promised. Took two weeks for my install guy to be free from other work. He took out my old door, then opened the packaging to notice the side glass was on the wrong side. He reinstalled my original door $375.00 install charge. Home depot was great.. ordered new door. It arrived around end of November. AGAIN, my guy removes my original 30 year old door and installs the 2ND jeld wen door. Once installed he noticed staples sticking out from the door causing weather stripping to be loose. This time we kept the Jeld Wen door installed, another $375 bucks to my guy,..reordered just the slab the 3rd time to make it easier on Jeld Wen. Door came in January. The expreso colored stain was not even close to the frame and the top hinge was so crooked the door would not close correctly.Install charge for just the door this time $150. Reodered a 4th door. It arrived on the 6th of April. Not installed yet but looks fine to my non-professional eye..This will most likely be another 375 bucks. $1,250 to do all this uninstall and reinstall work and here's the best part...Jeld Wen managed to give me a credit of $460 on my Visa. HIP HIP HURRAY TO JELD WEN.. Is it possible to give zero stars? Not to mention. the original purchase was $2,000. I've heard I,m not the only person having issues with Jeld Wen. BUYER BEEARE!!!
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ID
#1554261 Review #1554261 is a subjective opinion of poster.
Location
Perry, Indiana
Product
Jeld Wen Door

Lousy solar glass pealing

About two years after installation
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ID
#1546898 Review #1546898 is a subjective opinion of poster.
Location
Port Allegany, Pennsylvania
Product
Jeld Wen Window
Jeld Wen - Terrible French Doors
Jeld Wen - Terrible French Doors
Jeld Wen - Terrible French Doors
Jeld Wen - Terrible French Doors
After starting repairs from Hurricane Florence, my husband pressure washed the house. When pressure washing around the back doors, the water went right through the bottom of the door frame (no, we do not flood). He inspected closer and found that the entire bottom of...
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ID
#1544481 Review #1544481 is a subjective opinion of poster.
Location
Austin, Texas
Product
Jeld Wen French Door
Cons
  • Terrible customer service
  • Warranty
Reason of review
Damaged or defective
Loss
$8000
Preferred solution
Refund for the doors but I will have to eat the cost of related repairs

THEY DON'T HONOR THEIR WARRANTY

Jeld Wen - THEY DON'T HONOR THEIR WARRANTY
PURCHASED WIDOWS FOR MY ADDITION IN 2003. WARRANTY WAS 20 YEARS. ONLY 16 YEARS IN AND THE WINDOWS HAVE MOISTURE IN BETWEEN THE PANES. THEY ASKED ME IF I HAD THE ORIGINAL RECEIPT AS WE DID THEN WAS TOLD THEY SOLD OFF THE COMPANY THAT PRODUCED MY WINDOWS AND THAT THE WARRANTY WAS ONLY 10 YEARS.
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ID
#1527149 Review #1527149 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Product
Jeld Wen Window
Cons
  • Lack of resolution
Reason of review
Bad quality
Loss
$2500