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Jeld-Win sliding glass doors suck! I regret specifying Jeld Win Doors in a project and the doors are very poor quality especially the screens. Door Sill is way to flimsy which makes setting it within specifications difficult. The have WAY TOO MAY HOLES in the Sill and...
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ID
#1522226 Review #1522226 is a subjective opinion of poster.
Location
Portland West, Oregon
Product
Jeld Wen Door
Pros
  • Price
Cons
  • Design
  • Quality
  • Quality design support
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Price reduction

Defective product

I do not know Jeldwen has a complaint department concerning their product. And we have request / ask help with their retailer Home Depot and to no avail since they are not the manufacturer. We purchase 13 windows and 3 patio doors .On one of the patio door a factory key was installed and few months after installation, the inner glass door collapsed like an accordion and it would appear that particular door is defective or weaken when the door keys were installed by the manufacturer Jeldwen. if not all, one at least is defectively altered or manufactured . We are requesting a glass replacement or replacement of the entire door installed and delivered by an authorized Jeldwen dealer/installer. Hoping the rest will stay good and not defective.
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ID
#1510060 Review #1510060 is a subjective opinion of poster.
Location
Palos Verdes Peninsula, California
Product
Jeld Wen Door
Cons
  • Non existent customer service
  • Warranty
  • Added delays
Reason of review
Bad quality

Newly installed patio screen slider and doors

Jeld Wen - Newly installed patio screen slider and doors
Jeld Wen - Newly installed patio screen slider and doors
I had a great slider and screen on my patio deck. After 2017 storm in S C my ins and insurance contractor installed a JEN-Weld UGH HORRIBLE screen slider. Wheels on slider cannot be found at any Lowe’s or Hone Depot. Worst design to change wheels Jumps track constantly because we can’t FIND replacement wheels. We are beyond frustrated. We had our other doors prior to the storm 20 years. Easily available replacement wheels.. pop right in. It’s unacceptable to sell doors with no replacement parts available. Patricia P.
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ID
#1508646 Review #1508646 is a subjective opinion of poster.
Location
Monroeville, Pennsylvania
Product
Jeld Wen Door

Poor quality

we had your French doors with blinds installed on our patio. dust and dirt have somehow got between the glass and can not be cleaned...the door looks like *** will never buy again, spend a little more and get better quality. shame on you.
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ID
#1508642 Review #1508642 is a subjective opinion of poster.
Location
Portland West, Oregon
Product
Jeld Wen French Door
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution

Door handle

Purchased four sets of high end Jeld-Wen patio doors at a price tag of about 7000 each. The door handles are constantly coming loose.
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ID
#1500048 Review #1500048 is a subjective opinion of poster.
Location
Austin, Texas
Product
Jeld Wen Door
Pros
  • Doors
Cons
  • Door handles

Windows/doors horrible

New windows and doors in 2010 and the worst choice ever. Ice build up, water when the rain blows on to sliding doors, mold, very drafty. Just horrible.
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ID
#1497026 Review #1497026 is a subjective opinion of poster.
Location
Kalamazoo, Michigan
Product
Jeld Wen Window
Reason of review
Bad quality

Defective patio door

Had frost built up on the glass inside borh the sliding and stationary doors including the track. Finally after 3 1/2 weeks of emails a representative called to tell me in order for me to getting anything done i would have to pay someone to come out and check my door because you don't have a representative in the Chicago area. Clearly you can see from the pictures that its defective. But that doesn't matter.
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ID
#1480967 Review #1480967 is a subjective opinion of poster.
Product
Jeld Wen Door Warranty

25 years of building houses. Worst windows ever.

Jeld Wen - 25 years of building houses. Worst windows ever.
Customer wanted the storm impact resistant windows from jeldwen. I have always used other brands and boy do i wish i had. 14 windows, 15,000.00 and nothing but problems. Spring's had to be replaced every window has a dimple in the aluminium cladding There is ice that froms outside the corners, push the top window down and there is condensation on every one. Rubber seals are all short letting air move. Customer service is terrible. Im a very picky guy. And seen alot of windows in my day . Stay away from jeldwen.
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ID
#1444556 Review #1444556 is a subjective opinion of poster.
Location
Troy, Michigan
Product
Jeld Wen Premium Window

Poor warranty

I built a home in 2017. Installed Jeld Wen 4500 windows. Several came without parts, scratched, one with a 1" hole drilled through the top of the frame. During Minnesota wind storms, the curtains move, two of the windows won't stay up. Junk junk junk. I started the warranty process only to find out there really isn't one. Misty Chapman lies lies lies and never resolves anything.
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ID
#1444401 Review #1444401 is a subjective opinion of poster.
Location
Ottertail, Minnesota
Product
Jeld Wen Window Warranty
Reason of review
Bad quality

Poor product

Purchased double doors for front of my home The doors were installed into the frame very tightly making closing doors impossible unless doors were both opened and closed together. Made contact with Jeld-Wen and after many e-mails and phone calls I was ignored and had no satisfaction. I finally had to cut the frame apart and apply shims to separate doors so they could close properly. This took five hours. If I had known that the doors were not assembled properly I would have purchased from another vendor instead of this *** company; Be careful with is seller!!!
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ID
#1431505 Review #1431505 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Jeld Wen Door Installation
Cons
  • Poor
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction

Terrible in every respect

Awful company. Extremely poor quality of products delivered. Management (Nelson) could not care less. Liked to blame everyone else on their lack of quality and competency. NEVER purchase anything from this company and especially not through Home Depot. I am shocked that a large company like Home Depot would use a fly-by-night organization such as this with the level of quality and customer service that they are providing. I will be filing a formal complaint through Home Depot corporate office.
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ID
#1428083 Review #1428083 is a subjective opinion of poster.
Service
Jeld Wen Manager

Poor quality inspectors

We ordered an exterior door with a full side window on the right side of the door. Delivered on time, but the side window was on the left. How could that be overlooked. Home Depot reordered....this time there were visible staples near the bottom of the door protruding about 1/4 of an inch. A third door is on the way. To me, this company is cluelesd
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ID
#1427567 Review #1427567 is a subjective opinion of poster.
Location
Naperville, Illinois
Product
Jeld Wen Door
I purchased 17 doors and windows from Jeld-Wen few months ago. The lock on one window was broken. After contacting the customer service, I was instructed to submit the claim through their website. After few days of submitting the claim a representative from the company...
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ID
#1423671 Review #1423671 is a subjective opinion of poster.
Location
Arlington, Virginia
Product
Jeld Wen Window
Update by user Jan 14, 2019

I finally was able to convince them to replace one of the doors that was completely cracked and does not close properly. A second door had mismatched hardware and they are sending me a credit for the new hardware.

This is of course what they say they plan to do. I have...

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ID
#1421014 Review #1421014 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Product
Jeld Wen Door
Cons
  • Tried to get me to give up my warranty
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
I built a new home in 2017. I purchased what i was told were Jeld-Wens best windows. Several of them came damaged. I contacted Jeld- Wen warranty immediately. They told me someone would come out and make repairs. I live in Minnesota and they waited to call me until...
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ID
#1418195 Review #1418195 is a subjective opinion of poster.
Location
Ottertail, Minnesota
Product
Jeld Wen Window
Reason of review
Bad quality