Jeld Wen
Reviews and Complaints
Company will not stand behind product.
User's recommendation: Look for alternatives to steel or look at Jen Weld's competitor Stanley doors.
Premium window experience
- Price
- Cost
- No support after buying
Preferred solution: Deliver product or service ordered
Door won't close
Company does not stand behind their product. Warranty is a joke
Horrible support from Jeld Wen
Spent thousands of dollars of doors. 2 1/2 years later, the hinges are covered with rust. I don't live near water (I'm in downtown Orlando).
When I called Jeld Wen, they said they don't cover the hinges. I asked if their hinges normally last on a few years. The Jeld Wen rep said that's not usual, but they won't cover the rusted hinges. I will have to pay someone to come out, remove the door, install new hinges (that I bought) and re-hang the door.
I thought Jeld Wen was a good company. I was wrong. Stay very far away from this company.
- Lack of care or concern for customer new business
- Warranty
Preferred solution: replace the hinges with ones that won't rust after 3 years. Stand behind your product.
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Verified ReviewerDon’t anticipate help or responsibility on the companies part.
- Very poor quality control this should never happen
Preferred solution: Let the company propose a solution
Do not honor warranty
Do not give your hard earned dollars
After a longggg wait, door arrived damaged. Since I confirmed it was at local store, I employed contractor to tear out existing door on that day but we could not install a damaged door.
Asked Jeld wen if I could send pics and keep door for install due to security and warmth issues and that I was leaving for Xmas. Jeldwen, who took several weeks to fill order, refuses to allow me to retain worthless door for security until my new one comes in SEVERAL more weeks. They will not loan me the door, nor will they expedite new order.
I'm a senior and now cannot get a contractor, cannot order another brand door and pay for it too, and cannot proceed with my remodel because of permit issues caused by lack of an exterior door. I am losing money and sleep.
JELD-WEN is a massive production machine with no heart for their customers or their own employees based on reviews. Home Depot employees have no motivation or power to intervene even tho they sell the doors.
- Price
- Non existent customer service
- Delays
- Lack of care or concern for customer new business
Preferred solution: I have 48 hours to get approval to retain damaged door while replacement is built
Do not use!
- Added delays
- Delays
Preferred solution: Price reduction
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Verified Reviewer | Chicago, IllinoisWindows slip when opened. Jeld Wen does not service their product
Their brilliant white is gray
They contacted me and said that their brilliant white has a gray tinge and the 1/2 inch by 1/2 inch swatch should have alerted me to that fact. My complaint is that they admit that it has a gray tinge, and I say they should not call it brilliant white which it is not.
They should call the color primer gray. They would not do anything for me.
- Happy with door quality
- Brilliant white is gray not white
Preferred solution: Price reduction
I do not recommend
Absolutely terrible product
- Cheap crap
- Never buy their products
Preferred solution: Let the company propose a solution
Lack of service
- Lack of care or concern for customer new business
NEVER AGAIN
- Doors are junk
- Again doors are junk
Resolved: Terrible customer support
After filing a complaint with the BBB, they contacted Jeld-Win. Jeld-Win then agreed to replace the screens at their cost and not at Home Depot's cost. Replacement screens were received on 4 Oct 2019
- Lack of resolution
Preferred solution: Let the company propose a solution
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I wouldn't recommend Jeld-wen doors either. My french door hinges are rusting after a few years too and found this posting when wondering about warranty.
Not sure when it started to rust. My other Jeld-wen impact rated door is even worse.....whole bottom of frame rotted out. This is probably due to the Home Depot installers (wanted to send that same company to install french doors years later but I refused to have them back ever again).
Door had never leaked until I replaced it with the expensive impact rated door to be hurricane safe. Now I get puddles and wood rot.
Wow the incompetence of consumers is very funny. "I don't live near water (I'm in downtown Orlando)" You live in a tropical paradise that has humid,salt air and a lot of rain and you have an outs-wing door.
It does not matter what hinges you have they will always rust when exposed to the outdoor elements. Stainless steel is your best option but it will to rust.
Read Jeld-Wen warranty and any other supplier you will see they do not warranty hinges,period. I have 40 years of door shop operations and door industry service.
What a terrible comment. You sure wouldn't be hired by me for any work
How on earth did you spend $350 on hinges? There is no need to remove a door to replace the hinges.
Simply remove the screws and replace one hinge at a time.
shouldn't take you. more than 10 or 15 minutes to replace them all.
I purchased exterior doors from this company and the hinges were rusted after 4 months. I was told by the manufacturer to apply wax to prevent the rust.
I would not recommend Jeldwin as the hinges rust and the door is beginning to delaminate. They also told me that if a defect existed I had 15 days to report.
I purchased the exterior french doors from Loew's. The person at the millwork desk was visibly upset with the response from Jeldwin.