Jeld Wen
Reviews and Complaints
Nightmare
11/1/19 : Paid 150$ for a service call and they did not finish the job ordered more parts and have not come back out to install. Was just informed that I have to pay another 150$ for them to come out and finish the last job and the first job that was done 30 days ago I...
Took a year and half to get anyone to service the doors. Jeld Wen sent me parts but no one within 75/100 miles will work on them. Nightmare. Youβre outside service warranty they say and we arenβt servicing..convenience.
I have been harassed by their customer reps, hung up on, no calls back, this company is obviously in it for money as there is no ongoing service or responsibilities for servicing their products that warranty parts for life which is great but if no one will work on them what is the point. They hide behind long lines of waiting, calling, getting back to you and their law department that basically says we will not be accountable. This company is an absolute nightmare.
Do your research on this company and their tactics for service before you consider dumping your time and money into this company. Nightmare.
- Secure doors
- Parts warranty
- Service
- Attitude of staff
- Fixing my problem
Preferred solution: Come service
Lack of service
No More Quality Control
- Inexpensive
- Junk
Preferred solution: Let the company propose a solution
Wheres my window
Preferred solution: Price reduction
THEY DON'T HONOR THEIR WARRANTY
- Lack of resolution
Review of MODO 1011 door
Newly installed patio screen slider and doors
No respect for customer - can make windows properly
lousy customer service - one rep for all of Florida - makes you wait a month then wants a tech to look also and repair brand new window. Over my dead body. Want our money back.
My hubby paid in advance so these *** have our money but they haven't heard the last from me.
We bought them from Home Depot who is trying to help us but this is disgraceful customer service. I am going to demand Home Depot refund my husband's precious money to these pigs
- Price
- Window manufacture lopsided - windows damaged bad service
Preferred solution: Full refund
Need product availing on exterior door
Very nervous. Just Installed
Totally Pissed Consumer
Company totally changed
Simple request for missing door sweep unanswered
Preferred solution: Price reduction
Rotten composite door
- Answer
Terrible delivery. Sent wrong size then sent damaged doors
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