Bought two double doors $1600. Three of the four windows fogged after about 18 months.

First replacement window installed by me and my wife. VERY DIFFICULT for us. Later two more windows fogged. Asked for labor costs to replace the two defective windows which Lowes wanted $310.

Two people are required to do the install. JW refused. JW lied to BBB saying they paid for the labor on the first window. NOT TRUE.

These windows have a low e issue. Not worth the money. JW will lie to make themselves look good. I wished i had known this BEFORE I invested $1600+ in these pethetic doors.

Many of my emails and phone calls to JW ignored and no response.

Asked for the replacements to be delivered to my home address and instead JW sent them to Lowes. I have no way to pick them up...too big.

Location: Bedford, Virginia

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