Broken Jeld Wen Picture Window
I replaced all of the windows in my home in the fall of 2015 with Jeld Wen builders vinyl V-2500 windows. The other day we arrived home and noticed the picture window in the front was frosted on the inside between the glass panes.
After a quick peek the inside pane has a crack across it. After contacting Jeld Wen customer service they confirmed they have received calls from other customers with the same failures. Their explanation is it is too cold outside and too warm inside. Not covered under warranty and repair is on me.
I keep my house at 67-68* during the winter. Living in NE Ohio this seems like a defect to me.
Am I supposed to lower the temp inside the house when it gets around 0* outside? Horribly disappointed in this purchase wish I would have bought Anderson.
Reason of review: Warranty issue.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
Jeld Wen Pros: Nice looking windows and quick delivery.
Jeld Wen Cons: Failed glass panes afer 2 winters due to cold temperatures.
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I ordered a custom Aurora Jeld Wen front entry door with decorative glass (quite expensive) and the glass is fogging as you described, the door also has a 3-4' scratch. I called in a warranty claim and they have not responded despite photographs