Horrible support from Jeld Wen
Spent thousands of dollars of doors. 2 1/2 years later, the hinges are covered with rust. I don't live near water (I'm in downtown Orlando).
When I called Jeld Wen, they said they don't cover the hinges. I asked if their hinges normally last on a few years. The Jeld Wen rep said that's not usual, but they won't cover the rusted hinges. I will have to pay someone to come out, remove the door, install new hinges (that I bought) and re-hang the door.
I thought Jeld Wen was a good company. I was wrong. Stay very far away from this company.
Product or Service Mentioned: Jeld Wen Door.
Reason of review: Warranty issue.
Monetary Loss: $350.
Preferred solution: replace the hinges with ones that won't rust after 3 years. Stand behind your product..
Jeld Wen Cons: Warranty, Lack of care or concern for customer new business.
Location: Winter Park, Florida