filters
state:
Show
city:
Show
product:
Show
Special Ordered two doors thru my local Home Depot store on two different dates. 1st Door: Was interior door which arrived on time but was damaged during shipping and then had to wait an additional 2 weeks for another door, when it arrived it wasn't packaged any...
Read more
2.4
I liked
  • Installed and painted door
I didn't like
  • Process to receive the doors
#1121013
Reply to reviews
Orders delayed as usual, as a contractor it's tough to keep a schedule when you do not get materials as promised. Three special order doors through Home Depot. Must be too much trouble for the company. This has happened several times in the past, it wont happen again,...
Read more
#1118943
Reply to reviews
I bought a door in January 2017 and called for service in March 2017 and now it is October 2017 and the glass and astrigal are still not replaced. Service has been setup (4) four times and parts have been damaged to times and service is always pushed out a month at a...
Read more
3.8
Grinnell, Iowa
I liked
  • Nice looking door
I didn't like
  • Lack of problem resolution
  • Added delays
#1115797
Reply to reviews

Jeld Wen - *** pour customer service

Jeld Wen
#1109923
1.6
Details
How am I supposed to schedule an installer when they keep changing the delivery date. Then they yell at me when I got pissed. Over promise and under deliver. Not a good way to run a business.
Comment
Show
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff

Jeld Wen - Bad customer service

Jeld Wen
#1103444
I bought several doors and the door sweeps broke off. I filled out 3 requests for service on the proper forms and never got a reply.
Comment
Show

Jeld Wen doors and service SUCK!

Jeld Wen
#1101365
We had a fire and our contractor put in all jeld Wen doors. They are sooooo bad we have to replace all of them. And when asked Jeld Wen for help, not only could they not fix their doors but they their customer service people are shady and deceitful. DO NOT BUY JELD WEN DOORS- They don't stand behind their product.
Comment
Show

Jeld Wen - Horrible Service!!!!!!!!!!!!!

Jeld Wen
#1099896
1.0
Details
It took 2 months of constant calling to even get a service rep. To show up at my house. Worst company I've ever dealt with!!!!!!!
Comment
Show
Customer service
My name is George Tawater and I purchased doors and windows through MSI in Jackson, Mississippi ( Jeld wen). The product would be better had my service been in a timely manner. Now they said my warranty is out and want to charge me for service that should have been...
Read more
1.6
I didn't like
  • Attitude of staff
  • Lack of problem resolution
  • Service
#1113974
Reply to reviews
I allowed my architect to select Jeld-Wen windows for my new house, I think mainly because she liked the exterior finish of the window frames. I made a BIG mistake in not picking out the windows myself. My old house had Andersen windows, and they were great. They...
Read more
#1102773
Reply to reviews
December 2016, I placed an order for all new house windows and an exterior door. My order totaled to 9 casement windows, a stationary garage window, a bay window, and a French door. I spared no cost because I was going to get what I wanted so there would be no regret....
Read more
#1096183
Reply to reviews
I have had 2 referrals for people to install their product in the Plano, TX area and cannot get anyone to respond! First I make appointment with BMC and Cole Baker, and stands me up for appointment twice. I called the main office and received another lead and the same...
Read more
1.0
I didn't like
  • Non existent customer service
  • Lack of communication
  • Lack of problem resolution
#1089595
Reply to reviews
1st time I was bounced through 3 reps and sent to a "Claims Rep" put on hold for 20 minutes without any answer. I hung up and the call center answered I told her all I need was 4 foam insulation squares (2"x1" for top and bottom of patio french doors. I needed 4...
Read more
1.6
#1083553
Reply to reviews
Jeld Wen - NEVER buy interior doors from JELD-WEN
Jeld Wen - NEVER buy interior doors from JELD-WEN
Ordered 20 doors through HomeDepot. I ordered PAINTED doors (which cost additional $130 per door), because sales guy said that it would be painted with very smooth (glass like) finish, not a roller or brush style. Doors arrived, now 1) Jambs are painted as advertised....
Read more
#1081175
Reply to reviews
windows have mold behind factory installed vinyl visable inside home called they told me to pry off vinyl and clean I then asked for cleaning inst for this model window and stated that this would void warranty asked for this in writing before I cut out silicone and...
Read more
I didn't like
  • Non existent customer service
  • Service of warranty department
#1076594
Reply to reviews