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windows have mold behind factory installed vinyl visable inside home called they told me to pry off vinyl and clean I then asked for cleaning inst for this model window and stated that this would void warranty asked for this in writing before I cut out silicone and...
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I didn't like
  • Service of warranty department
  • Non existent customer service
#1076594
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Jeld Wen - Do Not Buy a Jeld-Wen door
I bought a door with an oval panel and side lights from a big box store less than 2 years ago. During the 1st year I became aware that the panel began separating. I contacted Lowe's and Jeldwen. I was advised by Jeldwen that the door was accumulating heat from the full...
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1.0
Ringtown, Pennsylvania
I didn't like
  • Dishonesty of technician
  • Failure to fix their mistake in a timely fashion
  • Quality of door
#1074592
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TURN AND RUN FROM JELD-WEN WINDOWS & DOORS! This company is completely disorganized and doesn't back up their products. I just had a customer service rep tell me that I was irresponsible in allowing a guest at my home to walk through a door with a jeld-wen threshold...
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1.0
Hawkins, Wisconsin
I didn't like
  • Non existent customer service
  • Failure to fix their mistake in a timely fashion
  • Quality of window
#1070672
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Jeld Wen - Bad customer service

Jeld Wen
#1103444
I bought several doors and the door sweeps broke off. I filled out 3 requests for service on the proper forms and never got a reply.
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Jeld Wen doors and service SUCK!

Jeld Wen
#1101365
We had a fire and our contractor put in all jeld Wen doors. They are sooooo bad we have to replace all of them. And when asked Jeld Wen for help, not only could they not fix their doors but they their customer service people are shady and deceitful. DO NOT BUY JELD WEN DOORS- They don't stand behind their product.
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Jeld Wen - Horrible Service!!!!!!!!!!!!!

Jeld Wen
#1099896
1.0
Details
It took 2 months of constant calling to even get a service rep. To show up at my house. Worst company I've ever dealt with!!!!!!!
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Customer service

Jeld Wen Window Review

Jeld Wen
#1025530
Upper knob to open and close internal blinds won't reset with magnet
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You try and get a Jeld Wen customer service representative to come and visit site in the UK - we're having a problem with the doors not closing and locking properly and our builders have absolved themselves of blame and Jeld Wen don't want to know! It's a new build and...
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1.0
#1070033
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Purchased and installed an Jeld Wen bay window in my house and it is wicking the rain water in though an unsealed edge of the lousy mdf or whatever they call the product they are using, they are using a product they know of that sucks in water and swells, window is a...
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1.2
#1069706
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spent close to 5 thousand dollars, with installation, on a steel exterior door with full view side lites approx 2 years ago...i also purchased a vented storm door, pull down screen, full view...i was told that there had to be ventilation as to prevent heat build up...
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2.3
Grinnell, Iowa
I didn't like
  • Poor
  • Quality of door
#1054251
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Cannot Cannot cannot get jeld-wenn to SEND me a quote to replace the screw hole caps and lock cover....for a door that I do not have the "original" purchase information. I explained this to 4 different people AND sent a picture of what needs to be replaced.....and they...
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Anonymous
Paul

Yes, Jeld-Wen Window warranty.Have you ever seen this.Jeld-wen sends a different unrelated contractor to shave the window frame so the owner is finally able to open and close ...

#1039862
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Jeld-wen has the worst warranty. I had a french door installed. Payed a contractor and it is fogging up between the glass. I contacted Jeld-wen and they sent me a replacement kit. I am 65 yrs old and live alone. I couldn't even lift this kit. I was told I had to fix it...
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Anonymous
anonymous

I purchased a Jeld Wen Exterior fiberglass door and side light 8 years ago and paid $2,734.00 for it. An exterior door should last a minimum of 20 years. The caulking betwee...

#1036432
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I have seen first hand that geld wen has defective products out in the market. I Specifically know what the problems are. I know where some of the defective windows are from. I know which Geld wen plant and its location that produced the defective window. I am very...
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Patrick-1
Patrick-1

Purchased a home in May 2017Filled with Jeldwen windows4 of the 40 windows in the house are rotted and decaying due to water infiltration. Most of the windows have mold at the...

#1035854
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I had windows and doors from Jeldwen over 12 months ago, I don't know how many times they had to replace door frames as doors didn't fit. How many times I have emailed, telephoned their useless rep and contacted their customers services as patio doors do not open. How...
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#1033227
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