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I bought a sliding glass door from Lowes in Dec 2019. Lowes doesnt carry the door in store so I had to hope for the best but given how much the door cost, I thought for sure it would come with a decent pet door.
My $40 sliding door pet insert was a great pet door...surely itll be at least that good. I thought wrong, and wow do I regret it now. I knew as soon as it was installed that this door isnt acceptable. It has visible gaps on both sides of the *** stiff vinyl flap.
The flap curls up on itself and is too long and catches on the bottom so my pet struggles to even use it. I was told to contact Jeld Wen about it. Their solution was to make me wait a month and a half just to send out a guy who replaced the flap with the exact same *** flap. I called them up and they proceeded to tell me that the issue has been resolved.
I told them it isnt resolved because its not even pretending to keep ANYTHING out (draft, bugs, etc). They replied with another appointment for over a month from now. I am PISSED. I refuse to back down from this.
That door cost a lot and Im NOT happy with it!!! Jeld Wen seemingly doesnt care and Im so beyond frustrated.
Product or Service Mentioned: Jeld Wen Door.
Reason of review: Not as described/ advertised.
Monetary Loss: $1200.
Preferred solution: Price reduction.
Jeld Wen Pros: Nice looking door.
Jeld Wen Cons: Attitude of staff, Terrible customer service, Misleading, Poor pet door quality.