I ordered a $1500 patio door from Jeld-Wen (special order). When I installed the hardware, the holes for the deadbolt did not align properly.
I had to redrill the holes. The same happened with the vented sidelight on the left side or the patio door. I then ordered screens for the sidlights. The first time they sent the door, the screen were too large.
I sent them back (through Lowe's). The screens came back, but this time they were too narrow and too short. I sent them back again around Oct. 1.
I did not get the screens back until the middle of November. The company never contacted me to apologize for the inconvenience. I expected at least an e-mail apologizing for their error. Nothing came from Jeld-Wen.
I would never place a special order with this company again. Problems do occur, and that is understandable.
I heard nothing from this company. Completely unacceptable!
Review about: Jeld Wen Door.