I ordered a $1500 patio door from Jeld-Wen (special order). When I installed the hardware, the holes for the deadbolt did not align properly.

I had to redrill the holes. The same happened with the vented sidelight on the left side or the patio door. I then ordered screens for the sidlights. The first time they sent the door, the screen were too large.

I sent them back (through Lowe's). The screens came back, but this time they were too narrow and too short. I sent them back again around Oct. 1.

I did not get the screens back until the middle of November. The company never contacted me to apologize for the inconvenience. I expected at least an e-mail apologizing for their error. Nothing came from Jeld-Wen.

I would never place a special order with this company again. Problems do occur, and that is understandable.

I heard nothing from this company. Completely unacceptable!

Review about: Jeld Wen Door.

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