Update by user Sep 13, 2019
I replaced the front door with a new PELLA door!
Original review posted by user Sep 13, 2019
A corp rep lied to me when I asked why the product cost so much, she said my $11,385.39 door, in 2008, would NEVER have to be restrained because the manufacturing process delivered the color completely through the door. When the door exterior started to flake and discolor we were told that it was our problem because it was out of warrantee.
I have since replaced the front door with a new Pella, which I have long and good history with.
Product or Service Mentioned: Jeld Wen Aurora Door.
Reason of review: lied to.
Monetary Loss: $11.
Preferred solution: Let the company propose a solution.
Jeld Wen Pros: Looks good for awhile.
Jeld Wen Cons: Lied to.