Jeld Wen - On a scale of 1 to 10, JeldWenn's service department is a 0
Cannot Cannot cannot get jeld-wenn to SEND me a quote to replace the screw hole caps and lock cover....for a door that I do not have the "original" purchase information. I explained this to 4 different people AND sent a picture of what needs to be replaced.....and they simply don't get it.
I TOLD them that the door is 2 years old....and that this is NOT a warranty issue...it's a replacement of parts. Spent way too much time on "hold" only to be connected to the next person who doesn't understand what is needed here. Received a "call back" voice mail from someone who "has questions".
Do you think he would TELL me the questions in his voice mail message? NO....it's a secret...and nobody there knows what his questions are either.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Location: 355 Center Ct, Venice, FL 34285, USA
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Yes, Jeld-Wen Window warranty.
Have you ever seen this.
Jeld-wen sends a different unrelated contractor to shave the window frame so the owner is finally able to open and close the slider windows! WOO.
Now they what to experiment and do more shaving to improve the issues. woo again