I ordered a custom door for my house that is being built. -Mistake 1: door was built 1 ft taller than what was ordered.
(8 weeks lost). 8 weeks later the new door arrived: -Mistake 2: The RO given by Jeld-wen for this door was too small. The opening had to be reframed. -Mistake 3: Jam was smaller than ordered.
-Mistake 4: Casings were too small. -Mistake 5: Glass was broken because there was ZERO packing around the glass.
This has cost me in reframing as well as construction delays of 2 months (house cannot be stuccoed with out the door, which then delays the roof....). Clearly jeld-wen does not know how to make custom doors and obviously does not know how to pack them for shipping.
Product or Service Mentioned: Jeld Wen Door.
Reason of review: Bad quality.
Monetary Loss: $3000.
Preferred solution: Price reduction.