Eryn D

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Verified Reviewer

Horrible company

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I used to work for Jeld-Wen and they overall treat their employees terribly. The leads are treated like hamsters on a wheel to do all the work for management because they are too lazy to leave the comfort of their offices to do any real work.

The management in the Bend, Oregon plant are sexist, they make concessions for all male employees when they are injured for whatever reason, we for the women they are told to come back when they have no restrictions whatsoever.

As there products are concerned they managers YELL at the leads and employees to get orders done and half the time dont care if they come out looking like crap as long is it isnt super obvious. If you receive any veneered product there is a huge change under the veneer it is damaged while in the mean time will cause wear and tear and will need to be replaced. Over there at Jeld-Wen its quantity over quality.

Overall that plant really needs to take a personal inventory and maybe start over with new management that can acclimate to new policies and treat their employees with dignity.

As well as they allow people to do hard drugs in the bathrooms. Leaving blood, and drug paraphernalia on the counters and the leads are expected to clean it up time after time and their is no punishment or investigation on who is doing it.

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Preferred solution: For corporate to come to the plant and realize how they treat their employees!

User's recommendation: Don’t buy products or work here!!!!

Anonymous
map-marker Bondurant, Wyoming

Delays, refusal to take responsibilty, failure to honor warranty, no response, FAULTY POOR QUALITY PRODUCT

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Hello,

I have requested several times to speak with a manager at your customer care line and have never received a call.

We purchased $80,000 of windows for our home, $10,000 for our second home and $20,000 for my business over the past few years. We own a jewelry store and was scheduled to open May 2022.

Ee had a complete remodel and every supplier came through as promised except Jeld -Wen. There was delay after delay.

After months of broken promises regarding delivery, delaying the opening of our store, we received the doors and windows. One of the large windows (approx 4.5k) arrived broken. It took an additional 5 months to replace it!

It arrived in November of 2022, close to a year after our original order. This cost us 5 months of salaries and rent for a business we could not open without a window!

When the replacement window arrived it was damaged! There was a small crack in it. We couldnt wait to open our store so we let it go hoping the crack would stay small and unnoticeable.

The crack eventually grew so large it was inevitable that we had to replace the window. We began to work with Home Depot for a replacement. They were slow and incompetent so we finally placed a claim directly with Jeld-Wen in September of 2022 - 10 months after we received the window.

Our warranty claim was denied claiming that although a stress crack was covered, it exceeded the 12 month warranty???

The window was delivered (after 3 delays) in November 2022. The claim

Was placed in September of 2022.

That is 10 months.

Jeld-Wen caused us severe financial hardship with their constant delays of our shipment. We had to open our store 5 months late! We paid salaries and rent for 5 months only to receive a SECOND damaged window! And now your company is refusing to honor the warranty on damaged goods!

I need someone to call me and to honor the warranty for your defective window.

We have been loyal customers and deserve to be treated fairly. Jeld-wen has caused us enough financial hardship. We are a small minority/woman owned business and it is below all thresholds of dignity to have treated us so unfairly.

When can we expect a response from a manager or director ?

I will not speak to a customer service agent. Your company will be horrified when they see the condescending non- sensical communication I received from them.

Lisa Knapp

512-968-****

Oden Jewelry

Jackson, Wyoming

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User's recommendation: Do not do business with a held-Wen

Only.the.Truth

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Verified Reviewer

I use to work for this company trust me they don't care about you.

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I worked at first on the glass line that manufactured the carclad line, heritage line, geometric line, picture line and briefly when we assembled tempered glass units. Hand to God if you bought a caradco part of the Jeld-Wen family later rebranded Jeld-Wen across the board for all facilities. If you bought a window in the early 2000's there's a real good chance there's no argon gas in your low efficiency Windows all that money you thought you were saving having low energy Windows I hate to tell you, you were probably not getting it. I've notified the CEO's of Menards and Home Depot already.
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Preferred solution: Jeld-Wen to admit they cheated customers

User's recommendation: Garbage quality

1 comment
Guest

I think everyone should sue Jeld-Wen who bought windows around that time

MD D Vqz

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Verified Reviewer

Horrible Customer Service

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This company sent broken windows to us not once but twice and I couldnt sell or rent out my property. Lost over $7000.00 in rent for 8 weeks delays and the company offers $70.00 for the inconvenience. And they still havent finished the project DO NOT USE THIS COMPANY.
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Loss:
$7000
Cons:
  • Lies about compensation for your loss
  • Strings you along for months
  • Worst customer service

Preferred solution: Price reduction

User's recommendation: Beware beware beware

Anonymous
map-marker Cedar Lake, Indiana

Bad quality windows

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Windows have been leaking and forming ice on inside from early on. Came out and put weather stripping. No better. We bought one year old house with jeld wen windows. Came out again in 2020 and same problem. Bad seal. Called and now they say we were not the original owners. 10 yr. Warranty. We moved in 2014. Windows have been bad from the get go
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User's recommendation: Stay away

Anonymous
map-marker Sterling Heights, Michigan

Worst window ever made

No one can even help with the low grade windows that I was sold, I would say clear of this window company which is a disgrace to even be in business
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User's recommendation: Stay the *** away

Steven N Eoa

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Verified Reviewer

Terrible experience

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Installed a vinyl patio door this spring. Early summer noticed that the seals on both doors failed. Contacted customer support in July. Was told they would order glass and install. Delay, delay, delay, after delay. Was told for the third time there was a problem with ordering, and will have to be re-ordered. It is now October 8th. Saying it wont be until November now. I should have went with Pella Or Anderson. Im asking for a refund and will purchase from one of the above.
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Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Buy a different brand.

keith k Nmq

Standard window doesn't fit opening

I purchased 2 Jeld Wen standard new construction windows from Menards. The windows are narrow and do not include a jamb extension to fit a standard 2x4 wall opening which is 4 9/16 inches. What a bunch of garbage... a standard window don't fit a standard wall opening ? I was told just build your own jamb extensions. Why are they not included... because they have to be special ordered and add 60 bucks to each window. I should have gone Anderson.
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Cons:
  • Dont include jamb extension for standard opening

Preferred solution: jamb extensions at no cost.

Robert N Btk

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Verified Reviewer

Energy Star rating for door we purchased

Updated by user Nov 04, 2023

Finally talked to someone in Canada. Not his area but he passed it on.

Later received an email from the warranty department. They provided a link to a generice page about Tax Credits for Energy-Efficient Products from "2016" As my question was very specific it didn't answer it. I had asked what the Energy Star rating was a the product I bought.

This should not be a hard question. I like the door but support is a pisser.

Original review Oct 20, 2023
Please tell me the Energy Star Rating for the door we purchased at Home Depot to see if we can claim the IRS tax credit. The information on the invoice follows. Stock # SKU Description S0909 00**-**6-413 NA / 37.5x81.75 Fiberglass Single Door Unit L / 37.5x81.75 Fiberglass Single Door Unit Left Inswing Thank you, Bob BTW The email (customerserviceagents@***d-wen.com) show on your web page fails !!! --
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Pros:
  • Nice looking door

Preferred solution: Just the Energy Star rating

Dagmar Yoc
map-marker Quincy, Massachusetts

Please supply dealers to spec and order 3 French doors with transom

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Not a complaint...My entire house, 6,000 sf. is yours. Great...until one of the inop panels was smashed. Find Dealers Please and or Dealer and Contractor you'd recommend.The windows and doors are perfect at 26 years
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User's recommendation: My 6,000sf home is all JeldWen.At 26 years perfect.

Tim B Igp

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Verified Reviewer
| map-marker Portland, Oregon

Need window sash springs

They did not help me at all! They did provide some frustration. We do not sell direct to contractors So. No service. No help. They said. Go to hone stout, but I ALREADY DID, & they could not help me - they could not get the part either! It s a common part, should be easy, It it sure is not. Do not buy Jcld Wynn!!! If you have any problems, you will be sorry! Tim
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User's recommendation: Don t buy held eynn

Pao C Sha

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Verified Reviewer
| map-marker Staten Island, New York

Need to know how to replace screens on patio doors. They open n do not slide

My patio door open n do not slide. I need to replace screens. Do the frames that hold the screens come off
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Elye Fbl
map-marker Kennewick, Washington

This is not exceptable

Jeld Wen - This is not exceptable
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I bought your doors and I'm having to chisel out the hinges is this what the quality of your product is so disappointing
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User's recommendation: Come on America is this what it’s going to be like

Anonymous
map-marker Sheboygan, Wisconsin

Windows and doors

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Jeld Wen - Windows and doors
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Have condensation on the inside of all my windows and doors. Not because of humidity inside just bad window seals on the product.DO NOT BUY the company does not stand behind the product and will send in a drunk to look at your windows. Had ice on the inside of the windows and the inspector said it was humidity. Well we have humidity in Wisconsin!!!
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Sharon R Ote

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Verified Reviewer

Problem with a warped door from you.

We have been trying to get help for this problem with our double hung doors for over a year and have not heard back from you. Please contact us . Thanks , Sharon
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Pros:
  • Will see

Preferred solution: Help or replacement of door.

User's recommendation: Maybe

Anonymous
map-marker Burleson, Texas

Place an order door handle

I was not a pissed customer. This came to me from your recording. Evidently everything has been taken care of and Im quite happy with Jeld Wen. Thank you
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About

Summary

Jeld-Wen is a well known manufacturer of windows and doors for a house. The story of this company starts in 1960 when Richard Dick Wendt together with four partners have founded the company and named it as JELD-WEN. Today the products of Jeld-Wen we can see in many American houses and other countries worldwide. There are windows of different styles, exterior and interior doors, folding or swinging doors for patio, etc. The company actively supports their clients and beside a warranty on the product, offers services for replacement old doors or windows, gives advices according maintenance and helps to plan energy efficiency.

Jeld Wen reviews and complaints

Jeld Wen is ranked 71 out of 429 in Windows and Doors category

Area Served

USA

Payment Methods

VISAAmerican Express

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