Jeld Wen
Jeld Wen Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeld Wen has 1.5 star rating based on 169 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Jeld Wen to a friend or colleague.
- Rating Distribution
Pros: Price, Nice looking door, Cheap crap.
Cons: Non existent customer service, Lack of care or concern for customer new business, Added delays.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeld Wen has 1.5 star rating based on 169 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Jeld Wen to a friend or colleague.
- Rating Distribution
Pros: Price, Nice looking door, Cheap crap.
Cons: Non existent customer service, Lack of care or concern for customer new business, Added delays.Recent recommendations regarding this business are as follows: "Don’t buy products or work here!", "Do not do business with a held-Wen", "Stay the *** away", "Stay away", "Beware beware beware".
Most users want Jeld Wen to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible company
I used to work for Jeld-Wen and they overall treat their employees terribly. The leads are treated like hamsters on a wheel to do all the work for management because they are too lazy to leave the comfort of their offices to do any real work.
The management in the Bend, Oregon plant are sexist, they make concessions for all male employees when they are injured for whatever reason, we for the women they are told to come back when they have no restrictions whatsoever.
As there products are concerned they managers YELL at the leads and employees to get orders done and half the time dont care if they come out looking like crap as long is it isnt super obvious. If you receive any veneered product there is a huge change under the veneer it is damaged while in the mean time will cause wear and tear and will need to be replaced. Over there at Jeld-Wen its quantity over quality.
Overall that plant really needs to take a personal inventory and maybe start over with new management that can acclimate to new policies and treat their employees with dignity.
As well as they allow people to do hard drugs in the bathrooms. Leaving blood, and drug paraphernalia on the counters and the leads are expected to clean it up time after time and their is no punishment or investigation on who is doing it.
Preferred solution: For corporate to come to the plant and realize how they treat their employees!
User's recommendation: Don’t buy products or work here!!!!
Delays, refusal to take responsibilty, failure to honor warranty, no response, FAULTY POOR QUALITY PRODUCT
Hello,
I have requested several times to speak with a manager at your customer care line and have never received a call.
We purchased $80,000 of windows for our home, $10,000 for our second home and $20,000 for my business over the past few years. We own a jewelry store and was scheduled to open May 2022.
Ee had a complete remodel and every supplier came through as promised except Jeld -Wen. There was delay after delay.
After months of broken promises regarding delivery, delaying the opening of our store, we received the doors and windows. One of the large windows (approx 4.5k) arrived broken. It took an additional 5 months to replace it!
It arrived in November of 2022, close to a year after our original order. This cost us 5 months of salaries and rent for a business we could not open without a window!
When the replacement window arrived it was damaged! There was a small crack in it. We couldnt wait to open our store so we let it go hoping the crack would stay small and unnoticeable.
The crack eventually grew so large it was inevitable that we had to replace the window. We began to work with Home Depot for a replacement. They were slow and incompetent so we finally placed a claim directly with Jeld-Wen in September of 2022 - 10 months after we received the window.
Our warranty claim was denied claiming that although a stress crack was covered, it exceeded the 12 month warranty???
The window was delivered (after 3 delays) in November 2022. The claim
Was placed in September of 2022.
That is 10 months.
Jeld-Wen caused us severe financial hardship with their constant delays of our shipment. We had to open our store 5 months late! We paid salaries and rent for 5 months only to receive a SECOND damaged window! And now your company is refusing to honor the warranty on damaged goods!
I need someone to call me and to honor the warranty for your defective window.
We have been loyal customers and deserve to be treated fairly. Jeld-wen has caused us enough financial hardship. We are a small minority/woman owned business and it is below all thresholds of dignity to have treated us so unfairly.
When can we expect a response from a manager or director ?
I will not speak to a customer service agent. Your company will be horrified when they see the condescending non- sensical communication I received from them.
Lisa Knapp
512-968-****
Oden Jewelry
Jackson, Wyoming
User's recommendation: Do not do business with a held-Wen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI use to work for this company trust me they don't care about you.
Preferred solution: Jeld-Wen to admit they cheated customers
User's recommendation: Garbage quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
- Lies about compensation for your loss
- Strings you along for months
- Worst customer service
Preferred solution: Price reduction
User's recommendation: Beware beware beware
Bad quality windows
User's recommendation: Stay away
Worst window ever made
User's recommendation: Stay the *** away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible experience
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Buy a different brand.
Standard window doesn't fit opening
- Dont include jamb extension for standard opening
Preferred solution: jamb extensions at no cost.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEnergy Star rating for door we purchased
Finally talked to someone in Canada. Not his area but he passed it on.
Later received an email from the warranty department. They provided a link to a generice page about Tax Credits for Energy-Efficient Products from "2016" As my question was very specific it didn't answer it. I had asked what the Energy Star rating was a the product I bought.
This should not be a hard question. I like the door but support is a pisser.
- Nice looking door
Preferred solution: Just the Energy Star rating
Please supply dealers to spec and order 3 French doors with transom
User's recommendation: My 6,000sf home is all JeldWen.At 26 years perfect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonNeed window sash springs
User's recommendation: Don t buy held eynn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Staten Island, New YorkNeed to know how to replace screens on patio doors. They open n do not slide
This is not exceptable
User's recommendation: Come on America is this what it’s going to be like
Windows and doors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with a warped door from you.
- Will see
Preferred solution: Help or replacement of door.
User's recommendation: Maybe
Place an order door handle
About
Jeld-Wen is a well known manufacturer of windows and doors for a house. The story of this company starts in 1960 when Richard Dick Wendt together with four partners have founded the company and named it as JELD-WEN. Today the products of Jeld-Wen we can see in many American houses and other countries worldwide. There are windows of different styles, exterior and interior doors, folding or swinging doors for patio, etc. The company actively supports their clients and beside a warranty on the product, offers services for replacement old doors or windows, gives advices according maintenance and helps to plan energy efficiency.
Jeld Wen is ranked 71 out of 429 in Windows and Doors category
USA
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I think everyone should sue Jeld-Wen who bought windows around that time