keith k Nmq

Standard window doesn't fit opening

I purchased 2 Jeld Wen standard new construction windows from Menards. The windows are narrow and do not include a jamb extension to fit a standard 2x4 wall opening which is 4 9/16 inches. What a bunch of garbage... a standard window don't fit a standard wall opening ? I was told just build your own jamb extensions. Why are they not included... because they have to be special ordered and add 60 bucks to each window. I should have gone Anderson.
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Cons:
  • Dont include jamb extension for standard opening

Preferred solution: jamb extensions at no cost.

Dagmar Yoc
map-marker Quincy, Massachusetts

Please supply dealers to spec and order 3 French doors with transom

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Not a complaint...My entire house, 6,000 sf. is yours. Great...until one of the inop panels was smashed. Find Dealers Please and or Dealer and Contractor you'd recommend.The windows and doors are perfect at 26 years
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User's recommendation: My 6,000sf home is all JeldWen.At 26 years perfect.

Robert N Btk

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Verified Reviewer

Energy Star rating for door we purchased

Updated by user Nov 04, 2023

Finally talked to someone in Canada. Not his area but he passed it on.

Later received an email from the warranty department. They provided a link to a generice page about Tax Credits for Energy-Efficient Products from "2016" As my question was very specific it didn't answer it. I had asked what the Energy Star rating was a the product I bought.

This should not be a hard question. I like the door but support is a pisser.

Original review Oct 20, 2023
Please tell me the Energy Star Rating for the door we purchased at Home Depot to see if we can claim the IRS tax credit. The information on the invoice follows. Stock # SKU Description S0909 00**-**6-413 NA / 37.5x81.75 Fiberglass Single Door Unit L / 37.5x81.75 Fiberglass Single Door Unit Left Inswing Thank you, Bob BTW The email (customerserviceagents@***d-wen.com) show on your web page fails !!! --
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Pros:
  • Nice looking door

Preferred solution: Just the Energy Star rating

Steven N Eoa

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Verified Reviewer

Terrible experience

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Installed a vinyl patio door this spring. Early summer noticed that the seals on both doors failed. Contacted customer support in July. Was told they would order glass and install. Delay, delay, delay, after delay. Was told for the third time there was a problem with ordering, and will have to be re-ordered. It is now October 8th. Saying it wont be until November now. I should have went with Pella Or Anderson. Im asking for a refund and will purchase from one of the above.
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Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Buy a different brand.

Tim B Igp

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Verified Reviewer
| map-marker Portland, Oregon

Need window sash springs

They did not help me at all! They did provide some frustration. We do not sell direct to contractors So. No service. No help. They said. Go to hone stout, but I ALREADY DID, & they could not help me - they could not get the part either! It s a common part, should be easy, It it sure is not. Do not buy Jcld Wynn!!! If you have any problems, you will be sorry! Tim
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User's recommendation: Don t buy held eynn

Pao C Sha

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Verified Reviewer
| map-marker Staten Island, New York

Need to know how to replace screens on patio doors. They open n do not slide

My patio door open n do not slide. I need to replace screens. Do the frames that hold the screens come off
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Elye Fbl
map-marker Kennewick, Washington

This is not exceptable

Jeld Wen - This is not exceptable
Jeld Wen - This is not exceptable
I bought your doors and I'm having to chisel out the hinges is this what the quality of your product is so disappointing
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User's recommendation: Come on America is this what it’s going to be like

Anonymous
map-marker Sheboygan, Wisconsin

Windows and doors

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Jeld Wen - Windows and doors
Jeld Wen - Windows and doors
Jeld Wen - Windows and doors
Jeld Wen - Windows and doors
Have condensation on the inside of all my windows and doors. Not because of humidity inside just bad window seals on the product.DO NOT BUY the company does not stand behind the product and will send in a drunk to look at your windows. Had ice on the inside of the windows and the inspector said it was humidity. Well we have humidity in Wisconsin!!!
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Sharon R Ote

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Verified Reviewer

Problem with a warped door from you.

We have been trying to get help for this problem with our double hung doors for over a year and have not heard back from you. Please contact us . Thanks , Sharon
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Pros:
  • Will see

Preferred solution: Help or replacement of door.

User's recommendation: Maybe

Anonymous
map-marker Burleson, Texas

Place an order door handle

I was not a pissed customer. This came to me from your recording. Evidently everything has been taken care of and Im quite happy with Jeld Wen. Thank you
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Aldona Sdw

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Verified Reviewer
| map-marker Covina, California

Slider does not shut properly.

My slider does not lock on first shut, sometimes it takes up to 10 tries before it will lock. Thank you for looking into this problem.
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Brian S Ufe
map-marker Tampa, Florida

Ordered stainless steel hinges and received steel

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No one answers my issue waiting for a response from a representative .I ordered a special order door with special Stainless Steel hinges,but didnt get Stainless Steel,got steel hinges that are rusting
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DAWN E Erh

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Verified Reviewer

Waste of Money!!!

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Had to replace a french door due to storm damage. Door arrived damaged. I was told they were going to replace the entire door but they only replaced one of the doors. The frame cracked within 30 days. The warranty says if you don't paint within 30 days they won't replace it. The door still doesn't lock properly. $5K out the door so to speak. RUN from this company and their product!!
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Loss:
$6

Preferred solution: Full refund

User's recommendation: DON'T WASTE YOUR TIME AND MONEY ON THEIR PRODUCTS

Kenny H Cnq

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Verified Buyer
|

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Verified Reviewer

Warranty scams

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Jeld Wen - Warranty scams
Jeld Wen - Warranty scams
The window was accidentally broken less than a month after installation, it took 5 weeks back and forth to find out that the lifetime accidental glass break warranty was in fact just a gimmick and not actually a warranty. Very poor customer service on top of the fake warranty.
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Loss:
$250
Pros:
  • Look nice
  • Inexpensive
Cons:
  • Fake warranty
  • Non existent customer service

Preferred solution: Just getting the word out of the poor warranty and customer service. I need nothing more out of this company

User's recommendation: If you purchase this window, ignore the warranty it supposedly comes with.

Ron H Eob

Unable to get answers to my questions

Checking availability of a product and was told they could not help me. Was told to call Lowes home improvement
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Preferred solution: An answer

User's recommendation: Good luck with questions

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