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Jeld Wen - Company does not stand behind their product. Warranty is a joke
Horrible support from Jeld Wen Spent thousands of dollars of doors. 2 1/2 years later, the hinges are covered with rust. I don't live near water (I'm in downtown Orlando). When I called Jeld Wen, they said they don't cover the hinges. I asked if their hinges normally...
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4 comments
#1749872

Wow the incompetence of consumers is very funny. "I don't live near water (I'm in downtown Orlando)" You live in a tropical paradise that has humid,salt air and a lot of rain and you have an outs-wing door.

It does not matter what hinges you have they will always rust when exposed to the outdoor elements. Stainless steel is your best option but it will to rust.

Read Jeld-Wen warranty and any other supplier you will see they do not warranty hinges,period. I have 40 years of door shop operations and door industry service.

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Featured
ID
#1497622 Review #1497622 is a subjective opinion of poster.
Location
Winter Park, Florida
Product
Jeld Wen Door
Cons
  • Warranty
  • Lack of care or concern for customer new business
Reason of review
Warranty issue
Loss
$350
Preferred solution
replace the hinges with ones that won't rust after 3 years. Stand behind your product.
Most helpful review

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Missing Parts

Jeld Wen - Missing Parts
Jeld Wen - Missing Parts
Jeld Wen - Missing Parts
Jeld Wen - Missing Parts
I bought this door at lows and Im missing the lock on the French door, do you want me to return the door at lows or will you send me the part. Ill send you a picture of the receipt and the part Im missing.
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ID
#1997974 Review #1997974 is a subjective opinion of poster.
Product
Jeld Wen Door
Cons
  • Fixing my problem
Preferred solution
Let the company propose a solution

Shipping concern

Was informed that windows would be shipped to home and dropped at curb. Should have been to installers place of business. Problem resolved, I think
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ID
#2509174 Review #2509174 is a subjective opinion of poster.
Location
Phoenix, Arizona

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Verified Reviewer

I have problems with their doors

We were sold that this company was top of the line. We spent almost $100K on exterior doors and windows. We have had lock failures on a sliding glass door, that have required a locksmith to come out multiple times. We have had the shaft between the door handles break on two little used doors twice. They dont provide the shafts, to fix it ...you have to be the whole door handle unit which is over $100 for a $5 part. I can tell you the engineering on the shafts is substandard. This is the 10th home I have owned in 45 years. I have never paid so much for windows and doors and had so many problems. I have never had problems with exterior door handles or sliding glass door locks. Their customer service is arrogant and unhelpful.

User's recommendation: windows are awesome, the doors are great, door handles and locks are terrible. Dont buy the doors the company doesnt stand behind its product.

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ID
#2444344 Review #2444344 is a subjective opinion of poster.
Location
Blue Ridge, Georgia
Preferred solution
Let the company propose a solution

Windows trim or brick mould was not the same on all wondows

You did not fix the problem. In my opinion you should have the same trim on all windows in a package. It doesnt look right on my home. I feel you should install 1 trim on the rest of my windows so they match the others. I spent $13,000 on 32 windows and Im not satisfied. Im very disappointed.

User's recommendation: Ask about trim and brick mould and make sure it matches.

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ID
#2421413 Review #2421413 is a subjective opinion of poster.
Location
Detroit, Michigan

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Verified Reviewer
Bought a prehung jeld-wen door from Home Depot the other day for a small project. After looking at all 4 available doors I took the best looking one. There was no physical damage but I think the doors are literally assembled by the blind. The trim was installed...
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ID
#2418478 Review #2418478 is a subjective opinion of poster.
Product
Jeld Wen Door
Pros
  • Nice looking windows and quick delivery
Cons
  • Very poor quality control this should never happen
Loss
$200
Preferred solution
Let the company propose a solution

Unhappy

purchased folding patio door for $ 2500.00..."PATIO"...means outside...1 year and the door handle is peeling and pitted..I called them, they say it sound like corrosion..I said"YES"...so??? I don't live on the ocean..its an outside door. They asked if I "lubricated the handle"?..I said no...have not "lubricated a door handle in my house for 23 years\, I have no other issues with any other door. They said "sorry, we don't cover that". ARE YOU KIDDING>;;;;;;;;;;;;;;;;;;;;;;;;;;;;>I then emailed company and got no response...never again!!
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ID
#2371792 Review #2371792 is a subjective opinion of poster.
Pros
  • Door seemed ok
Cons
  • Handle rotted
Loss
$175
Preferred solution
replacement door handle

Door is NOT sealed properly, leaks when it rans and Japan bugs came in at the seal of door. Trying for about a year to get resolved no satisfaction, took pictures and now we have a video.

Lowe's has been telling us they will send a representative out but no one has called yet. When I said I might have to get a hold of "Call for Action" they ask us to be patient and that they are working for a solution. This has been going on for close to a year. Purchased October 10, 2019 and installed by Overhaul Property Service (Lowe's contractor) on or about December 10, 2019. Still waiting. Have receipt and some records of many of the calls related to this. Growing IMPATIENT. I do not know how to download, but our daughter sent pictures to Lowe's. I will see if she might be able to send video. Where do I send it.

User's recommendation: You really DON'T want me to say.

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ID
#2284468 Review #2284468 is a subjective opinion of poster.
Preferred solution
Door replacement or refund.

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Verified Reviewer
Jeld Wen - Dog door flap blows open and lets rain, snow and cold air in
Installed this expensive door, hoping to integrate the dog door into the slider for a better seal. But the flap on the door doesn't stay closed and in the cold temps stays in a curl, so that it cant close. Why wouldn't this expensive dog door not have any magnetic...
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ID
#2248987 Review #2248987 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Preferred solution
Let the company propose a solution
Originally I was told no one would be coming out because of COVID. About a month later I was told by phone that tech was coming out. He did not show and voice message said he could not find the address. It went to voice mail because I was at the gate waiting for tech....
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ID
#2237608 Review #2237608 is a subjective opinion of poster.
Location
Parker, Colorado

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Verified Reviewer

Warped windows, delayed delivery

Ordered 15 windows through Menard's to replace all windows in my house. The order took a month longer than promised. 14 of the 15 windows were so warped they could not be installed. Many would not function (open and close) at all. Rather than expedite my replacements, I was put to the end of the order line and have to wait another two months for my windows, assuming they arrive in the time frame promised. . .not holding my breath. Meanwhile, my house has no windows because they were removed when the order was received and winter is fast approaching. I would not recommend this company.

User's recommendation: Do not recommend.

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ID
#2233395 Review #2233395 is a subjective opinion of poster.
Service
Jeld Wen Window Replacement
Cons
  • Window manufacture lopsided - windows damaged bad service
Preferred solution
Expidite delivery immediately, provide non-defective windows

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Verified Reviewer

To tell you to run if your even thinking about using this company.

Took almost a year to get this company to fix a warranty issue with my doors. The absolute worst customer service, you have to send multiple emails and make multiple phone calls and waste countless hours on getting any response from them.
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ID
#2225384 Review #2225384 is a subjective opinion of poster.
Location
Rockwall, Texas

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Verified Reviewer

Worst service I have ever experience. No customer service, no communication, excuses why they suck.

Original owner of house with 44 failed windows which are covered lifetime. They sent their 3rd party vendor to test windows. They still refuse to contact us on the status of windows after order on 8/14/20. On 8/24/20 after being on hold for 1 hour plus, found out they had not ordered the window replacements with no explanation. We will be contacting our attorney soon. Every time you finally get a rep on the phone, they have nothing to offer, contacts, no return call from supervisors, or data to support the issue. Pathetic

User's recommendation: This company sucks.

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ID
#2212419 Review #2212419 is a subjective opinion of poster.
Service
Jeld Wen Replacement
Pros
  • Cheap crap
Cons
  • Nearly everything is terrible there
Loss
$20
Preferred solution
Deliver product or service ordered

No response

Poor Quality Door Product for the price of $1700

User's recommendation: Byer beware.

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ID
#2202911 Review #2202911 is a subjective opinion of poster.
Location
Kingston, Ontario
I placed an order for one window that is in Jeld-Wen's product line, but is not a stock item at Home Depot. The order was placed on July 7, 2020 with a delivery for July 31, 2020. This date was later revised to September 1, 2020. The revised ship date two days ago was...
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1 comment
#1934528

Same here, I ordered a patio door on June 30th 2020 and was told delivery was 4-6 weeks, I contacted the dealer after 6 weeks and was told 2 more weeks, I have called the dealer every 2 weeks since and now I have a delivery date of October 26th 2020. This is BULL SH!!!!!!

. My dealer tells me his other suppliers are out about 8 weeks now so If I want a door this year I will need to keep my order with jeldwen I AM PISSED OFF --- DO NOT BUY JELD WEN

ID
#2190356 Review #2190356 is a subjective opinion of poster.
Product
Jeld Wen Window
Cons
  • Manufacture and delivery delays
Preferred solution
Deliver product or service ordered

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Verified Reviewer
Jeld Wen - Leaking picture window - no customer support
2.5 years ago I had Jeld-wen 16 siteline window units installed as part of a remodel. Two of the windows leaked and one of the smaller units was repaired by the sales rep. One of the large picture windows (6'x6' with attached casements) we installed has continued to...
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ID
#2158968 Review #2158968 is a subjective opinion of poster.
Product
Jeld Wen Premium Window
Pros
  • Design
Preferred solution
Honor the warranty and repair my product

Resolved: Manual needed

Dog door would not stay in the up position. Concern was resolved via a video you made me aware of, thank you

User's recommendation: Change the name on the video to include dog doors.

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Resolved
ID
#2138619 Review #2138619 is a subjective opinion of poster.
Product
Jeld Wen Door
Pros
  • Price
  • Nice looking door
Cons
  • No customer service support
  • Lack of communication
  • Quality of doors
Preferred solution
Include dog door in title of video

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