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Warranty scams

Jeld Wen - Warranty scams
Jeld Wen - Warranty scams
The window was accidentally broken less than a month after installation, it took 5 weeks back and forth to find out that the lifetime accidental glass break warranty was in fact just a gimmick and not actually a warranty. Very poor customer service on top of the fake warranty.

User's recommendation: If you purchase this window, ignore the warranty it supposedly comes with.

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ID
#3536937 Review #3536937 is a subjective opinion of poster.
Pros
  • Inexpensive
  • Look nice
Cons
  • Fake warranty
  • Non existent customer service
Loss
$250
Preferred solution
Just getting the word out of the poor warranty and customer service. I need nothing more out of this company

Need rubber stripping

Jeld Wen - Need rubber stripping
I have a faulty, hanging rubber stripping that is hanging on my window and I have had it since installation. My dealer supposedly has told his rep I need one but it is going on TWO years now waiting on it. This is beyond covid for me not getting it. Please help me because it is like a hanging tooth and very much an eyesore
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ID
#3444409 Review #3444409 is a subjective opinion of poster.
Location
Brandon, Mississippi

Log out of my profile account

I will like someone to send me a temporary code so I can reset password get in my profile account for jeld wen been locked out a whole month
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ID
#3412765 Review #3412765 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Unhappy with windows

Has anyone else had the problem of Tons of dirt getting in through the windows like they are not sealing properly. I have spoke with people in the area only about them getting screwed over when trying to get jenwen windows replaced. Bad customer service. No one said anything about the windows being leaky. Really not happy.

User's recommendation: Do your own research don't count on you contractor.

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ID
#3310716 Review #3310716 is a subjective opinion of poster.
Location
Helena, Montana
Preferred solution
Let the company propose a solution
New Reviewer
Jeld Wen - Jeld-Wen windows are crap.
Jeld Wen - Jeld-Wen windows are crap.
Jeld Wen - Jeld-Wen windows are crap.
Jeld Wen - Jeld-Wen windows are crap.
Original review updated by user Feb 01, 2022
We purchased $9342.80 worth of Jeld- Wen windows for a houseboat. And every single one of them condensates. Jeld-Wen refuses to honor its warranty because they say condensation is a natural occurrence. Its a natural occurrence, all right when something is not properly...
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ID
#3308143 Review #3308143 is a subjective opinion of poster.
Cons
  • No accountability in their product and warranty
  • Bad quality
Loss
$9400
Preferred solution
Full refund

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Extremely poor craftsmanship for the second time!

We ordered our exterior door through Lowes. They have been fantastic with helping us. The first door we received was broken in several places, and obviously it happened at the factory before it was packaged up. Yesterday we picked up the second door, got it home and attempted to install it. Total disappointment once again! The measurements of all three hinges, as well as for the handle and locks, were completely off! We are returning this again! The lack of attention to detail is ridiculous and unacceptable.

User's recommendation: Unless your door is a standard measure, don’t deal with JeldWen!

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ID
#3301888 Review #3301888 is a subjective opinion of poster.
Pros
  • Beautiful door
Cons
  • Time and travel wasted
  • Second door had incorrect measurements on everything
  • Damaged door the first time
Preferred solution
Price reduction

PO# 3757**** & PO# 3758****

Good morning. Mr. Moden placed and order via PO# 3757**** that was cancelled by your systems due to the order being sent to the incorrect location. I was told to create a new order and request expedited shipping once it was created for PO# 3758****. Customer information listed below: Name: Nicklaus Grey Phone#: 801-927**** Shipping Address: 1548 SW 189TH TER PEMBROKE PINES, FL 33029
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ID
#3268363 Review #3268363 is a subjective opinion of poster.
Location
Atlanta, Georgia

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New windows have frost on the inside

Put new slider windows in in October and thought they would be better quality as to not have frost build up on inside during cold days, but they do have frost build up at the middle divider of the sliding window.
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ID
#3246846 Review #3246846 is a subjective opinion of poster.
Location
Nekoosa, Wisconsin

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Faulty door

Jeld Wen - Faulty door
Jeld Wen - Faulty door
Jeld Wen - Faulty door
Jeld Wen - Faulty door
Bought a bi-fold f-2500 from them. The doors stops attached to the jambs were installed incorrectly. Jeld-wen was of no help whatsoever. Spoke to 3 different people there and nothing but the runaround. So we will have to modify it in the field. I'm a custom homebuilder and I will never use them again!

User's recommendation: Go elsewhere.

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ID
#3154234 Review #3154234 is a subjective opinion of poster.
Loss
$600
Preferred solution
Let the company propose a solution

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New Reviewer

Re:warranty

Jeld Wen - Re:warranty
Jeld Wen - Re:warranty
Jeld Wen - Re:warranty
Single French Hurricane Impact door with cracked outer windowpane and bent blind blade. Just noticed it cracked. {{Redacted}}
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ID
#3146790 Review #3146790 is a subjective opinion of poster.
Location
Englewood, Florida
Preferred solution
Repair or replacement

Terrible experience

I have delivery date in writing on 11/11 that was promised by Jeldwen. One week after the scheduled delivery date, they sent an email stating that the windows will now be delivered 01/27. They offered to split the order to get the windows out sooner, but they moved the doors to the end of February. Their solution to this complete chaos is to stop answering the phones. Jeldwen is no longer answering the phones. Jeldwen is now accepting orders they have no intention of filling in a timely fashion. Buyer beware.

User's recommendation: Stop trusting Jeldwen. They stopped caring a long time ago.

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1 comment
#2134348

Still don't have our windows that were ordered 10/7/21 and promised a December delivery date. Buyer beware...they are not simply not filling orders at this point, and keep pushing them out two weeks at a time.

ID
#3115317 Review #3115317 is a subjective opinion of poster.
Location
Navarre, Florida
New Reviewer

Repair

Repair for sliding door. Door is not clasping correctly. The sliding door is not grabbing. We bought the door and sliding door at Home Depot.

User's recommendation: K.

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ID
#3048351 Review #3048351 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Repair the sliding door.

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New Reviewer

WARRANTY

vinyl windows still in warranty period. white vinyl has turned a few shades of yellow and look horrible. reconsider if you are thinking about buying white vinyl from jeld-wen. They have informed me discoloration due to environment (sun) is not covered under warranty :(
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ID
#3048063 Review #3048063 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
REPLACEMENT WINDOW
New Reviewer

Worse than Anderson

Have 4 coastal sliders less than two years old and Im betting Ill be replacing sooner than later. Utterly worthless along with the warranty department. Word to the wise and dont even consider these.

User's recommendation: Stay clear of this company.

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ID
#2942824 Review #2942824 is a subjective opinion of poster.
Pros
  • Pure trash
Cons
  • Junk
Preferred solution
Full refund

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New Reviewer

Missing part

2 exterior doors were missing the small wedges for bottom of insulation . Charlene from customer service took care of sending missing wedges . She was very polite and efficent , apleasure to deal with. Not pissed anymore after speaking with her.

User's recommendation: Call customer service if you have a problem.

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ID
#2936066 Review #2936066 is a subjective opinion of poster.
Location
Dover, New Jersey
Preferred solution
Deliver product or service ordered

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New Reviewer
Original review updated by user Oct 01, 2021
We ordered a set of 4 panel sliding doors in august 2020, with an eta of Sept.30. We received the doors the end of December! Upon installation, it was noted that the doors did not lock properly and air was leaking inside. After months of emails we finally got a...
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ID
#2926590 Review #2926590 is a subjective opinion of poster.
Product
Jeld Wen Door
Cons
  • Doors do not lock and customer service is completely incompetent
Preferred solution
Deliver product or service ordered

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