Jeld Wen
Jeld Wen Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeld Wen has 1.5 star rating based on 172 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Jeld Wen to a friend or colleague.
- Rating Distribution
Pros: Nice looking door, Price, Cheap crap.
Cons: Non existent customer service, Lack of care or concern for customer new business, Added delays.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeld Wen has 1.5 star rating based on 172 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Jeld Wen to a friend or colleague.
- Rating Distribution
Pros: Nice looking door, Price, Cheap crap.
Cons: Non existent customer service, Lack of care or concern for customer new business, Added delays.Recent recommendations regarding this business are as follows: "There is no phone number on their website. That would have made the whole process easier.", "Definitely inspect closely", "Be sure to only work with one person. If they say deal with the people that sell them at the retail store don't do it .", "make sure dealing directly with company noy 3rd party", "Donโt buy products or work here!".
Most users want Jeld Wen to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Jeld Wen Reviews
"Bad quality windows"
Windows have been leaking and forming ice on inside from early on. Came out and put weather stripping. No better. We bought one year old house with jeld wen...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need replacement handle and lock for sliding glass door
They were very helpful and are working to resolve my issue. The lady who answered was knowledgeable and got me to right department.
Beth in warranty was also pleasant and helpful. Only complaint was how hard it was to get the number.
- Quality and warranty
- Hard to get someone on phone
Preferred solution: Need handle replacement for sliding door
User's recommendation: There is no phone number on their website. That would have made the whole process easier.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective Door
I purchased a JELD-WEN 72-in x 80-in x 4-9/16-in Jamb Low-e Blinds Between The Glass Primed Fiberglass French Right-Hand Inswing Double Patio Door with Brickmould included. Item #257**** | Model #JW23500****.
On July 3, 2024, after the door was installed, it had large gaps and was slightly bowed. The door was warped, or whatever. It was defective. I couldn't take it back to Lowes, as it was a heavy door.
The door was not cheap.
I have pictures where we put a level against it and, after adjusting the door, we finally managed to not see daylight. However, when the door is closed, there is still a gap.
- Nice looking door
- Junk
Preferred solution: Price reduction
User's recommendation: Definitely inspect closely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor quality
Kudos to the clown in the suit that got a $100,000 bonus for shaving 89 cents off the price of a door by replacing the jamb with particle board. I mean dont you people have ANY Pride in the products you sell in your own damn country? My advice, replace the door jamb with solid wood before installing.
- Cheap
- Poor quality
Dorchester, Massachusetts
Ripped off
Bought four wood windows cannot work with them because of design will not accept storm window interior will not accept trim/casing was blamed for hitting it with nail gun the spring system inside is in the way for nailing of trim. Was blamed for shooting a nail into it.
Show them the bad craftsmanship of the window and still cannot put casing on interior.
Weather stripping falls out when you push open the windows installed both defective. Mark Dion was handling this district manager blown me off did not send someone to fix hardware inside jam as promised.
Pissed off.
User's recommendation: Be sure to only work with one person. If they say deal with the people that sell them at the retail store don't do it .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Zero communication lack of care routed to sourcing group no phone # valid
I have been in need of an exchange or return on an item that does not fit. Zero help.
You keep sending me to the sourcing group, yet all the logo, phone, and email on the invoice are directed to your company directly. I will escalate this issue further, and note, it's not about the money, but the client services are pathetic.
Nine emails, twelve phone calls, five faxes. Order# 129**** made on 05/06/2024, ref # 158042.
Preferred solution: the correct replacement part
User's recommendation: make sure dealing directly with company noy 3rd party
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible company
I used to work for Jeld-Wen and they overall treat their employees terribly. The leads are treated like hamsters on a wheel to do all the work for management because they are too lazy to leave the comfort of their offices to do any real work.
The management in the Bend, Oregon plant are sexist, they make concessions for all male employees when they are injured for whatever reason, we for the women they are told to come back when they have no restrictions whatsoever.
As there products are concerned they managers YELL at the leads and employees to get orders done and half the time dont care if they come out looking like crap as long is it isnt super obvious. If you receive any veneered product there is a huge change under the veneer it is damaged while in the mean time will cause wear and tear and will need to be replaced. Over there at Jeld-Wen its quantity over quality.
Overall that plant really needs to take a personal inventory and maybe start over with new management that can acclimate to new policies and treat their employees with dignity.
As well as they allow people to do hard drugs in the bathrooms. Leaving blood, and drug paraphernalia on the counters and the leads are expected to clean it up time after time and their is no punishment or investigation on who is doing it.
Preferred solution: For corporate to come to the plant and realize how they treat their employees!
User's recommendation: Donโt buy products or work here!!!!
Bondurant, Wyoming
Delays, refusal to take responsibilty, failure to honor warranty, no response, FAULTY POOR QUALITY PRODUCT
Hello,
I have requested several times to speak with a manager at your customer care line and have never received a call.
We purchased $80,000 of windows for our home, $10,000 for our second home and $20,000 for my business over the past few years. We own a jewelry store and was scheduled to open May 2022.
Ee had a complete remodel and every supplier came through as promised except Jeld -Wen. There was delay after delay.
After months of broken promises regarding delivery, delaying the opening of our store, we received the doors and windows. One of the large windows (approx 4.5k) arrived broken. It took an additional 5 months to replace it!
It arrived in November of 2022, close to a year after our original order. This cost us 5 months of salaries and rent for a business we could not open without a window!
When the replacement window arrived it was damaged! There was a small crack in it. We couldnt wait to open our store so we let it go hoping the crack would stay small and unnoticeable.
The crack eventually grew so large it was inevitable that we had to replace the window. We began to work with Home Depot for a replacement. They were slow and incompetent so we finally placed a claim directly with Jeld-Wen in September of 2022 - 10 months after we received the window.
Our warranty claim was denied claiming that although a stress crack was covered, it exceeded the 12 month warranty???
The window was delivered (after 3 delays) in November 2022. The claim
Was placed in September of 2022.
That is 10 months.
Jeld-Wen caused us severe financial hardship with their constant delays of our shipment. We had to open our store 5 months late! We paid salaries and rent for 5 months only to receive a SECOND damaged window! And now your company is refusing to honor the warranty on damaged goods!
I need someone to call me and to honor the warranty for your defective window.
We have been loyal customers and deserve to be treated fairly. Jeld-wen has caused us enough financial hardship. We are a small minority/woman owned business and it is below all thresholds of dignity to have treated us so unfairly.
When can we expect a response from a manager or director ?
I will not speak to a customer service agent. Your company will be horrified when they see the condescending non- sensical communication I received from them.
Lisa Knapp
512-968-****
Oden Jewelry
Jackson, Wyoming
User's recommendation: Do not do business with a held-Wen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible Customer Service
This company sent broken windows to us not once but twice and I couldnt sell or rent out my property. Lost over $7000.00 in rent for 8 weeks delays and the company offers $70.00 for the inconvenience. And they still havent finished the project
DO NOT USE THIS COMPANY.
- Strings you along for months
- Lies about compensation for your loss
- Worst customer service
Preferred solution: Price reduction
User's recommendation: Beware beware beware
I agree. They never returned my calls.
Promised windows that cam 4 weeks late without screens. Another two weeks for the screens.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I use to work for this company trust me they don't care about you.
I worked at first on the glass line that manufactured the carclad line, heritage line, geometric line, picture line and briefly when we assembled tempered glass units. Hand to God if you bought a caradco part of the Jeld-Wen family later rebranded Jeld-Wen across the board for all facilities.
If you bought a window in the early 2000's there's a real good chance there's no argon gas in your low efficiency Windows all that money you thought you were saving having low energy Windows I hate to tell you, you were probably not getting it. I've notified the CEO's of Menards and Home Depot already.
Preferred solution: Jeld-Wen to admit they cheated customers
User's recommendation: Garbage quality
I think everyone should sue Jeld-Wen who bought windows around that time
Cedar Lake, Indiana
Bad quality windows
Windows have been leaking and forming ice on inside from early on. Came out and put weather stripping.
No better. We bought one year old house with jeld wen windows. Came out again in 2020 and same problem. Bad seal.
Called and now they say we were not the original owners. 10 yr. Warranty.
We moved in 2014. Windows have been bad from the get go
User's recommendation: Stay away
Sterling Heights, Michigan
Worst window ever made
No one can even help with the low grade windows that I was sold, I would say clear of this window company which is a disgrace to even be in business
User's recommendation: Stay the *** away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible experience
Installed a vinyl patio door this spring. Early summer noticed that the seals on both doors failed.
Contacted customer support in July. Was told they would order glass and install. Delay, delay, delay, after delay. Was told for the third time there was a problem with ordering, and will have to be re-ordered.
It is now October 8th. Saying it wont be until November now.
I should have went with Pella Or Anderson. Im asking for a refund and will purchase from one of the above.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Buy a different brand.
Standard window doesn't fit opening
I purchased 2 Jeld Wen standard new construction windows from Menards. The windows are narrow and do not include a jamb extension to fit a standard 2x4 wall opening which is 4 9/16 inches.
What a bunch of garbage... a standard window don't fit a standard wall opening ? I was told just build your own jamb extensions. Why are they not included...
because they have to be special ordered and add 60 bucks to each window. I should have gone Anderson.
- Dont include jamb extension for standard opening
Preferred solution: jamb extensions at no cost.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Energy Star rating for door we purchased
Finally talked to someone in Canada. Not his area but he passed it on.
Later received an email from the warranty department. They provided a link to a generice page about Tax Credits for Energy-Efficient Products from "2016" As my question was very specific it didn't answer it. I had asked what the Energy Star rating was a the product I bought.
This should not be a hard question. I like the door but support is a pisser.
Please tell me the Energy Star Rating for the door we purchased at Home Depot to see if we can claim the IRS tax credit.
The information on the invoice follows.
Stock # SKU Description
S0909 00**-**6-413 NA / 37.5x81.75 Fiberglass Single Door Unit L / 37.5x81.75 Fiberglass Single Door Unit Left Inswing
Thank you,
Bob
BTW
The email (customerserviceagents@***d-wen.com) show on your web page fails !!!
--
- Nice looking door
Preferred solution: Just the Energy Star rating
Quincy, Massachusetts
Please supply dealers to spec and order 3 French doors with transom
Not a complaint...My entire house, 6,000 sf. is yours. Great...until one of the inop panels was smashed.
Find Dealers Please and or Dealer and Contractor you'd recommend.The windows and doors are perfect at 26 years
User's recommendation: My 6,000sf home is all JeldWen.At 26 years perfect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Need window sash springs
They did not help me at all! They did provide some frustration.
We do not sell direct to contractors So.
No service. No help. They said. Go to hone stout, but I ALREADY DID, & they could not help me - they could not get the part either!
It s a common part, should be easy, It it sure is not.
Do not buy Jcld Wynn!!! If you have any problems, you will be sorry!
Tim
User's recommendation: Don t buy held eynn
About
Jeld-Wen is a well known manufacturer of windows and doors for a house. The story of this company starts in 1960 when Richard Dick Wendt together with four partners have founded the company and named it as JELD-WEN. Today the products of Jeld-Wen we can see in many American houses and other countries worldwide. There are windows of different styles, exterior and interior doors, folding or swinging doors for patio, etc. The company actively supports their clients and beside a warranty on the product, offers services for replacement old doors or windows, gives advices according maintenance and helps to plan energy efficiency.
Jeld Wen is ranked 70 out of 481 in Windows and Doors category
USA
Companies Similar to Jeld Wen
Pella
โOur door was installed and looked great, but rain came in under the door. Checking the fit, they noticed...โ
Andersen Windows
โHad Andersen Series 100 windows (recommended for high heat areas) installed in my new home. Three of the...โ
Masonite
โIn September of 2023 I purchased a $3000 Masonite Exterior Door "factory finished" by BWI distribution...โ
Marvin Windows And Doors
โWe spent a fortune in Marvin windows and doors for our custom-built home in 2012. I have no specific...โ
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for this info. Dealing with this Jeldwen is a nightmare.
Trying to figure out how I can get these terrible windows replaced. They just keep sending me more defective windows and expect me to pay for the labor.