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Jeld Wen - 25 years of building houses. Worst windows ever.

Jeld Wen - 25 years of building houses. Worst windows ever.
Customer wanted the storm impact resistant windows from jeldwen. I have always used other brands and boy do i wish i had. 14 windows, 15,000.00 and nothing but problems. Spring's had to be replaced every window has a dimple in the aluminium cladding There is ice that froms outside the corners, push the top window down and there is condensation on every one. Rubber seals are all short letting air move. Customer service is terrible. Im a very picky guy. And seen alot of windows in my day . Stay away from jeldwen.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
#1444556
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Jeld Wen - Poor warranty

I built a home in 2017. Installed Jeld Wen 4500 windows. Several came without parts, scratched, one with a 1" hole drilled through the top of the frame. During Minnesota wind storms, the curtains move, two of the windows won't stay up. Junk junk junk. I started the warranty process only to find out there really isn't one. Misty Chapman lies lies lies and never resolves anything.
#1444401
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Jeld Wen in Charlotte, North Carolina - Poor product

Purchased double doors for front of my home The doors were installed into the frame very tightly making closing doors impossible unless doors were both opened and closed together. Made contact with Jeld-Wen and after many e-mails and phone calls I was ignored and had no satisfaction. I finally had to cut the frame apart and apply shims to separate doors so they could close properly. This took five hours. If I had known that the doors were not assembled properly I would have purchased from another vendor instead of this *** company; Be careful with is seller!!!
1.0
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Customer service
Product or Service Quality
Warranty
I didn't like
  • Poor
#1431505
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Jeld Wen - Terrible in every respect

Awful company. Extremely poor quality of products delivered. Management (Nelson) could not care less. Liked to blame everyone else on their lack of quality and competency. NEVER purchase anything from this company and especially not through Home Depot. I am shocked that a large company like Home Depot would use a fly-by-night organization such as this with the level of quality and customer service that they are providing. I will be filing a formal complaint through Home Depot corporate office.
#1428083
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Jeld Wen - Poor quality inspectors

We ordered an exterior door with a full side window on the right side of the door. Delivered on time, but the side window was on the left. How could that be overlooked. Home Depot reordered....this time there were visible staples near the bottom of the door protruding about 1/4 of an inch. A third door is on the way. To me, this company is cluelesd
#1427567
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I purchased 17 doors and windows from Jeld-Wen few months ago. The lock on one window was broken. After contacting the customer service, I was instructed to submit the claim through their website. After few days of submitting the claim a representative from the company...
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1.0
#1423671
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I ordered 3 sets of Jeld-Wen Exterior French Doors through Lowe's. After they were installed the lock set of each was faulty, the hardware was mismatched and one of the door frames was so badly manufactured that the door actually split because of the door's inability...
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1.6
I didn't like
  • Tried to get me to give up my warranty
#1421014
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I built a new home in 2017. I purchased what i was told were Jeld-Wens best windows. Several of them came damaged. I contacted Jeld- Wen warranty immediately. They told me someone would come out and make repairs. I live in Minnesota and they waited to call me until...
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1.0
#1418195
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My home is 5 yrs old,I have had a representative from the company out a number of times.Pretty much he has always just told me my house has to much moisture.He has put on other pieces,given me foam to put in the holes where you can feel air blowing in.I just got so...
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#1405658
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Contact Jeld Wen

Mailing Address:
JELD-WEN, INC.
2645 Silver Crescent Drive
Charlotte, North Carolina 28273
United States
Phone:
(800) 535-3936
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We have ordered our interior doors for whole house....they we ordered correctly, invoice reviewed multiple times.....they came in wrong....our local Lowe’s spoke with them, they admitted they were at fault...sent doors back....waited 2 more weeks only for them to come...
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#1401671
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