Most helpful reviews first
Jeld Wen - Finger prints.
I ordered a custom window and after installing it noticed when I tried to clean window there were finger and palm prints on the inside of glass panels. Otherwise looks great. Not pissed, but is there a way to fix this??
Company wrote 0 private or public responses to the review from Sep 23.
Purchased two 8-foot JELD-WEN slider patio doors for residence renovation. On delivery inspection 08/28/2018, tracks on both doors were bent, one could not slide at all, the other only with great effort. Also, Exterior bronze paint severely scratched on both...Read more
Company wrote 0 private or public responses to the review from Oct 09.
I didn't like
- Terrible customer service
- Service or reliability
Let me begin by noting that I am a contractor. I placed 2 separate Special Orders for Jeld Wen doors through Lowes, one on 6/27/18, PO#77842255 - 6 Princeton bi-fold doors, the other on 7/9/18, PO# 77842518 - 1 Princeton prehung door. I was notified that the doors had...Read more
Company wrote 0 private or public responses to the review from Aug 20.
I didn't like
- Non existent customer service
- Lack of care or concern for customer new business
Do not buy Jeld Wen products. Lots of negative reviews on multiple sites, with a 65% negative rating on BBB, particularly for being unresponsive. Spent $14,700 at Home Depot for products that fail. I have numerous case numbers for the interior solid wood doors, a...Read more
Company wrote 0 public responses to the review from Aug 28.
I built a new home in 2017. I purchased what i was told were Jeld-Wens best windows. Several of them came damaged. I contacted Jeld- Wen warranty immediately. They told me someone would come out and make repairs. I live in Minnesota and they waited to call me until...Read more
Company wrote 0 private or public responses to the review from Dec 08.
We ordered an octagon window from Jeldwen. My husband installed it (who knows how to install windows and has done this before). Everything went great until 1 week later when we walked in and the glass was shattered. Apparently the sun had heated the window to the point...Read more
Company wrote 0 private or public responses to the review from Nov 01.
Wow, I thought they were dirty. The sun is intense here. I am thinking that the seals on our 9 year old windows are shot. I logged two on line service requests. No reply to date. I called JELD-WEN in central Canada today. Received an e-mail tonight to start the...Read more
Company wrote 0 public responses to the review from Nov 07.
My home is 5 yrs old,I have had a representative from the company out a number of times.Pretty much he has always just told me my house has to much moisture.He has put on other pieces,given me foam to put in the holes where you can feel air blowing in.I just got so...Read more
Company wrote 0 public responses to the review from Nov 22.
Bought a JeldWen 4500 DP rated 50 sliding glass door in Aug 2017, Installed Sept 2017. Day two after install we had a Little wind driven rain and the doors leaked through the stile of the doors, filled up the track system and slowly leaked back out over a 12 hour...Read more
Company wrote 0 private or public responses to the review from Nov 22, 2017.
Jeld-Wen offered a great lifetime warranty on their windows. I replaced all my home windows with their product. After a couple of years I had a window failure and they gladly replaced it. Subsequent windows needed replacement and they replaced three more failed...Read more
Company wrote 0 private or public responses to the review from Aug 01.
I didn't like
Do you have something to say about Jeld Wen? What happened? What can we help you with?