I had Jeld-Wyn windows installed in my home in 2012. Since then, the balancer mechanisms, meaning the metal carriage attached to the balancing springs that actually connect to the axles on the bottom of the window have failed five times on two separate windows. The...Read more
I ordered a custom door for my house that is being built. -Mistake 1: door was built 1 ft taller than what was ordered. (8 weeks lost). 8 weeks later the new door arrived: -Mistake 2: The RO given by Jeld-wen for this door was too small. The opening had to be reframed....Read more
Bought a JeldWen 4500 DP rated 50 sliding glass door in Aug 2017, Installed Sept 2017. Day two after install we had a Little wind driven rain and the doors leaked through the stile of the doors, filled up the track system and slowly leaked back out over a 12 hour...Read more
Jeld Wen - Horrible company and service
Never repeat my mistake to use their product at first place and then later on come back to put a bad review on it. so regret..... their warrentee is junk, manufacturing process is out of quality control, custume care personnels are out of training. the installation service provider home depot is irresponsible.
Jeld Wen - Poor quality, no customer service
Bought several special order doors. six of seven have defects. No positive response from JeldWen or Menards.
I purchased a Jeldwen entry door system with side side lights to replace/update a 30yr builders system through HD. Upon installation I reported an exception that the unit was misaligned in the framework, leaving gaps between the side panels themselves and the frame in...Read more
Jeld Wen - Poor customer service
Replaced all the windows in my house and 1 came in cracked and it took 4 weeks to get a replacement sash then then same window had a broken balance that took 14 hrs total and 5 more weeks to get replaced, now less than 2 months later I have 2 more broken balances and a foggy pane all in 2 different windows 7 phone calls all over an hr long on hold and 6 weeks later still not resolved
Jeld Wen - What a disaster
Touch up paint doesn't match the door I bought Took months to get any response and then sent the wrong touch up paint again I sent them a picture of the paint that didn't match
Special Ordered two doors thru my local Home Depot store on two different dates. 1st Door: Was interior door which arrived on time but was damaged during shipping and then had to wait an additional 2 weeks for another door, when it arrived it wasn't packaged any...Read more
- Installed and painted door
I didn't like
- Process to receive the doors
Orders delayed as usual, as a contractor it's tough to keep a schedule when you do not get materials as promised. Three special order doors through Home Depot. Must be too much trouble for the company. This has happened several times in the past, it wont happen again,...Read more
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