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Do not honor warranty

Ive got about $20k of jeld-wen windows in one room that are leaking after 10 years and caused/causing considerable damage to my home. All trim, drywall, etc. is removed so every part of the installation is visible. Jeld-wen says it must be due to an installation problem, but wont tell me what the problem is and say they have no installation guide to send me. Told me they cant warranty windows mulled in the field (most are) instead of factory mulled. How exactly would 8 factory mulled windows be transported and installed in a highrise? They need to make this right and are not. Has been awful dealing with them - not helpful.
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1 comment
#1836109

Mulling is done by your contractor and is his responsibility. No window manufacturer will be responsible for the work of a contractor.

ID
#1755803 Review #1755803 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Jeld Wen Window Installation
After a longggg wait, door arrived damaged. Since I confirmed it was at local store, I employed contractor to tear out existing door on that day but we could not install a damaged door. Asked Jeld wen if I could send pics and keep door for install due to security and...
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1 comment
#1836112

Lesson learned....NEVER tear out of doors/windows until you know, for sure that the new product is in good working condition and is onsite. I tell ALL my customers not to schedule contractors until material arrives and is inspected.

ID
#1736379 Review #1736379 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Delays
  • Non existent customer service
  • Lack of care or concern for customer new business
Reason of review
Damaged or defective
Loss
$5
Preferred solution
I have 48 hours to get approval to retain damaged door while replacement is built

Do not use!

Building a new house, ordered standard windows and a sliding door system. Order was a couple months late. They shipped partial and a wrong window. 8 weeks longer still waiting my house exterior still incomplete!!! No accountability. Dont use!
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ID
#1729713 Review #1729713 is a subjective opinion of poster.
Cons
  • Delays
  • Added delays
Reason of review
Problem with delivery
Loss
$8000
Preferred solution
Price reduction

I do not recommend

Hinges are located on the middle sides of bifold door and do not close flat leaving a gap on the front between the doors. If they were mounted on the back side like my other set they would meet in the middle and flatten when closed. Guess I will have to relocate hinges myself. What were they thinking?
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ID
#1714311 Review #1714311 is a subjective opinion of poster.
Location
Bremen, Georgia

Windows slip when opened. Jeld Wen does not service their product

Bought a house in Jan 2019 with original construction (2005) Jeld-Wen double hung wooden windows. The top sash of many of the windows slips down when the bottom is raised. Screens are warped, and 2 have fallen out. We cannot find anyone who services the windows. Jeld-Wen has NO service or repair people, and will not give any references. Poorly made, cheap developers brand that will be difficult, if not impossible, to maintain or repair unless you are a do-it-yourselfer. Even the developer cannot make a referral for repair.
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1 comment
#1848631

I have the same problem..cheap crap windows..I cannot lock the windows because the top window has slipped down...on all the windows..the sliding glass door has a huge gap when closed between the two panels of the doors..in the winter the curtain actually blows around from the wind blowing through the gap... I agree poor poor quality..I had one of my sliders replaced with an Anderson door..what a difference in quality...

ID
#1699355 Review #1699355 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Jeld Wen Window
Reason of review
Bad quality

NEVER AGAIN

Hinges weren't even in the inset and screws were all put in sideways. Nothing lined up, the door *** hole did not line up with the door frame. The hardest door I have ever installed. Been better off building door jamb and door myself. This company is like a fast food restaurant just throw it together. No pride and craftsmanship.
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ID
#1698737 Review #1698737 is a subjective opinion of poster.
Product
Jeld Wen Door
Pros
  • Doors are junk
Cons
  • Again doors are junk

Lack of service

I order a 9 foot patio door in early June ,they lost the order twice and it took until mid August to receive the screens. pluss the doors don't seal by an inch so we have wind blowing in and we get one excuse after another of why we don't get replacement doors . every time they schedule service either the doors didn't come they can't find the or they are damage and they schedule the next appointment a month out.We asked for compensation for waiting heating cost and get no answer. now it was scheduled for tomorrow and another call damaged doors so another month
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ID
#1685685 Review #1685685 is a subjective opinion of poster.
Product
Jeld Wen Door Warranty
Cons
  • Lack of care or concern for customer new business

Review of MODO 1011 door

reviews on the Moto mod a mod a door. number. Mt. number. reviews on Moto Moto door number. p as in Paul M as in Mary. t as in Tom 100. one one. correction number 101 one. handheld I send it. Inception. yeah. no. strip clubs in nightclubs this is Christmas coming up be quiet. forget the second part I just want to know reviews on the Moto Moto door number 100. one one.
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ID
#1675958 Review #1675958 is a subjective opinion of poster.
Location
Belmar, New Jersey
Service
Jeld Wen Customer Care

Absolutely terrible product

The 1st Patio Door that Lowes delivered, was a fiberglass door that so poorly constructed that the contractor couldn't get it to square up in the same spot that another patio door (Pella) came out of. The second door (steel this time), "fit" and was somewhat square, but no matter what they did the striker plate for the dead bolt prevented the dead bolt from being used. There are gaps between the doors and the seal between the doors keep falling out. These doors are crap and I'll go to *** before I buy another.
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ID
#1675918 Review #1675918 is a subjective opinion of poster.
Product
Jeld Wen Door
Pros
  • Cheap crap
Cons
  • Never buy their products
Reason of review
Bad quality
Loss
$620
Preferred solution
Let the company propose a solution

Sticking exterior door

Purchased two outside steel doors from Home Depot. One went in great as usual, we have installed this type of door on many homes. The second had a bad threshold and stuck that you needed too really push to open it. Emailed customer service and they asked for pictures which I did, I have never heard back from them, even though I have emailed them a couple more times. Since then the bottom sweep has disintegrated. Extremely poor customer relations, should have ripped the door out and returned it and let Home Depot complain, I did not get any where.
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ID
#1674371 Review #1674371 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$375
Preferred solution
Let the company propose a solution

Lack of service

Requested a floor lock for my sliding double door only to be advised they do not have.......Discontinued.... I guess you get what you pay for.... wood doors rotting away at floor. No more weld jen for me.and I can not find the door attachment floor lock anywhere"""
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ID
#1664010 Review #1664010 is a subjective opinion of poster.
Product
Jeld Wen Door
Reason of review
Bad quality

Premium window experience

Jeld Wen - Premium window experience
ordered and installed 16 premium vinyl windows in my home may of 2019. They arrived ok. upon installing I noticed a few had streaks inside the sealed double pane glass, and these were upgraded to tempered glass. Issue is the partial window stops that flip out end up breaking off as they flip out by themselves when you close the window, upon opening up again the window catches them breaks the spring inside of breaks the lever off. Happened to two windows the first week. Trying to replace by warranty is non-existent, several emails and no response. So I go on their website and order the parts needed, paid for them, weeks later I get an email stating the parts are on backorder. I finally get the parts, which are nothing what I ordered, don't even match the part numbers on my order and not even the correct quantity. Several emails later- NO RESPONSES. So now I have 3 (3 month old)windows with broken parts that I cant get parts for. what a joke, mistake with this company.
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ID
#1660610 Review #1660610 is a subjective opinion of poster.
Product
Jeld Wen Window
Pros
  • Cost
  • Price
Cons
  • No support after buying
Reason of review
Poor customer service
Loss
$45
Preferred solution
Deliver product or service ordered

Wheres my window

First one wrong ordered new one 8/19/19 still haven't gotten it told me shipped 9/16/19 still haven't heard or seen anything yet
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ID
#1657942 Review #1657942 is a subjective opinion of poster.
Product
Jeld Wen Window
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Ex employee

I worked in the grinnell facility and i cant say for the others across the map. The grinnell facility is so badly run it amazingly still open. Product is never on time and orders are consistenly going out late. The main problem is that they are taking order at such a higb volume they cannot complete them in time for shipping. So the shipping department always gets forced to work 60 hours a week on a normal week. The turn around rate is ridiculous. I will never work for this slave driven company again
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ID
#1657506 Review #1657506 is a subjective opinion of poster.
Pros
  • Decent pay
Cons
  • Nearly everything is terrible there

TERRIBLE instructions!!!!!

Nice doors but TERRIBLE instructions!!!! Even the professional said their instructions are a joke!!!!
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ID
#1653170 Review #1653170 is a subjective opinion of poster.
Location
Grosse Pointe, Michigan
Reason of review
Poor customer service