400 views
0 comments
1.8

New construction -- Builder recommended. Installed 20 windows, some fixed, some single-hung, some casement.

Supposed to be an upgrade from "builder quality." All moveable windows came from the factory with a defect that caused a grinding noise when moving the window. Took a crew the better part of a day to disassemble, re-drill *** then put a screw in where it should have been, then put it all back. This service call took over a month to schedule. Within a month after that call, I had 4 windows that were jammed, and I had discovered a cracked sill that I'm positive that I didn't damage.

So another service call, and another month waiting. Within another month, I had 4 windows that "drooped" -- they wouldn't stay open, and a catch that came off in my hand. Three weeks later, they show up and replace the catch and the springs on 4 windows. Two days later I had another drooping window.

Luckily, they were able to squeeze me in in only a week. They replaced the springs on that window, and claimed that they were having problems with a spring vendor that was delivering units with less than specified tension. Another two days, another drooping window. Phone calls to the warranty/service center haven't been returned in 3 days, so I don't know when they can get a technician back out (they sure know the way by now!) Unbeknownst to me, there are several grades of "Low-E" (Low Emission) glass (the glass blocks increasing levels of solar infrared radiation -- e.g., heat.) And my windows are the lowest grade -- their IR blockage is just a tad better than plain glass.

Given the extremely low quality, coupled with the abysmal customer service, my advice is, if given a choice, Run, don't walk away from Jeld-Wen windows! In a previous home, we replaced 31 windows with products made by Amerimax. They are outstanding!

Solid construction, very Low-E glass, excellent fit and installation, and I've NEVER had a problem with a stuck window, a broken latch, or drooping windows like I've had with Jeld-Wen. Highly Recommended.

Product or Service Mentioned: Jeld Wen Premium Window.

Location: Portland, Oregon

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Jeld Wen Reviews

  1. 90 reviews
  2. 43 reviews
  3. 8 reviews
  4. 2 reviews
  5. 3 reviews
Jeld Wen reviews