500 views
0 comments

Update by user Sep 24, 2019

They contacted me and said that their brilliant white has a gray tinge and the 1/2 inch by 1/2 inch swatch should have alerted me to that fact. My complaint is that they admit that it has a gray tinge, and I say they should not call it brilliant white which it is not.

They should call the color primer gray. They would not do anything for me.

Original review posted by user Aug 23, 2019

I paid $130/door extra (3 doors) to have them finished in their brilliant white. Their brilliant white is definitely not white, but gray.

No one who observed the doors thought it was brilliant white. There was a marked difference between the door color and the primed trim. When I called customer service they said, "Sorry, but that is our brilliant white." I have to have them all repainted to have white doors.

If you want white doors, don't order brilliant white. Otherwise I like the quality of the door, but I wasted $390 plus I have to have them repainted.

Product or Service Mentioned: Jeld Wen Door.

Reason of review: Not as described/ advertised.

Monetary Loss: $390.

Preferred solution: Price reduction.

Jeld Wen Pros: Happy with door quality.

Jeld Wen Cons: Brilliant white is gray not white.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Jeld Wen Reviews

  1. 90 reviews
  2. 43 reviews
  3. 8 reviews
  4. 2 reviews
  5. 3 reviews
Jeld Wen reviews