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windows have mold behind factory installed vinyl visable inside home called they told me to pry off vinyl and clean I then asked for cleaning inst for this model window and stated that this would void warranty asked for this in writing before I cut out silicone and somehow pry off vinyl without breaking glass 3 weeks no reply just verbal this is normal cleaning for this window are you kidding me.sent in pictures called asked to talk to manager left voice mails no response.customer care does not care very unhelpful.they just keep saying read warranty I am reading it it says if you take apart window this voids warranty

Reason of review: Warranty issue.

Preferred solution: replace bad windows.

Jeld Wen Cons: Non existent customer service, Service of warranty department.

Location: 1162 Keystone Blvd, Pottsville, PA 17901, USA

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